Nnekia Peaks
Columbia,OH
Summary
Leadership professional with 13+ years of diverse experience. Possessing communication skills to curate and maintain lasting relationships in company success through preparation and networking with a focus on maintaining business sustainability in face of evolving market conditions and customer preferences. Implemented new strategies to resolve and execute virtual scheduling and care for smoother operation between business/consumer communication during COVID-19.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Middle School Teacher
Educational Empowerment Group
Columbus, Ohio
07.2023 - Current
- Develop and implement comprehensive lesson plans to meet curriculum standards.
- Foster a dynamic and interactive classroom environment.
- utilize diverse teaching strategies to cater to different learning styles.
- Assess and track student progress, providing constructive feedback.
Client Service Representative
Ohio Deferred Compensation
11.2022 - 03.2023
- Managed account portfolio for public employee retirement accounts, establishing long lasting relationships with new and matured clientele
- Continual collaboration with colleagues on developing new ways of efficiency for a fast-paced work environment while in a remote environment
- Educated clients on account services and capabilities and resolved all client inquiries regarding account balances, statement information, and general product and/or service information
- Successfully completed SIE Licensing requirements while becoming a Certified Notary Public
Lead Teller
Key bank
07.2016 - 05.2017
- Personally marketed the benefits of various bank accounts to customers; issuing 7-15 accounts monthly that contributed to company profits
- Acted as a resource in identifying and resolving servicing issues
- Manage sensitive and confidential information records and files in accordance with state and federal laws
- Gained a reputation for proactive customer service; called before CD's were due and earned many customer appreciation comments
- Educated 3 Tellers to balance the day most efficiently; reviewed paperwork step by step to eliminate rework and time.
Table Games Dealer
Horseshoe Casino
09.2015 - 06.2016
- Provided excellent customer service to over 500 patrons daily resulting 20% usual patrons
- Coordinated with fellow dealers to keep table games blackjack, carnival games and craps lively, fun, and fair
- Developed relationships with returning clientele and higher ratings at the casino
- Adhered to all OCCC regulations to maintain game integrity and operations
- Learned one of the most difficult games within 3 months resulting in noticeability to take on more roles.
Credit Card Specialist
JP Morgan Chase Bank
08.2013 - 07.2015
- Subjects an average of 300 daily calls to help resolve customer concerns and meeting performance standards of speed and accuracy
- Issues can range from simple technical support, troubleshooting or billing issues
- Voluntarily completed client relations training to enhance customer satisfaction and improve efficiency
- Able to navigate multiple screens and systems while staying engaged with our customers
- Maintained a consumer-centric environment, decreasing wait times from 60% to 20%.
Education
Bachelor of Science, Neuropsychology -
University of Cincinnati
05.2019
Associates of Arts and Science, Biology -
Cincinnati State and Technical Community College
05.2016
Skills
- Effective written and verbal communication skills
- Relationship building
- Ability to thrive in a fast-paced environment
- Account management
- Client education
- Strong attention to detail and excellent judgement
- Desire to obtain financial licensing
- Able to apply critical thinking when making decisions
- Provide world-class customer service to both field facing and internal counterparts in all interactions
- Servicing problem resolution
- Confidential information management
- Proactive customer service
- Training and development
- Provide and receive feedback and suggestions on ways to improve processes that are in place
- Strong computer skills including Microsoft Office Suite
Certification
- Notary Public certification, 2020
- SIE licensure requirement, 2022
Timeline
Middle School Teacher
Educational Empowerment Group
07.2023 - Current
Client Service Representative
Ohio Deferred Compensation
11.2022 - 03.2023
Lead Teller
Key bank
07.2016 - 05.2017
Table Games Dealer
Horseshoe Casino
09.2015 - 06.2016
Credit Card Specialist
JP Morgan Chase Bank
08.2013 - 07.2015
Bachelor of Science, Neuropsychology -
University of Cincinnati
Associates of Arts and Science, Biology -
Cincinnati State and Technical Community College
- Notary Public certification, 2020
- SIE licensure requirement, 2022
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