Experienced professional with expertise in case management, client relations, and organizational support. Skilled in communication, compliance, and building strong client relationships. Adept at managing multiple responsibilities efficiently with a focus on service excellence.
Overview
9
9
years of professional experience
Work History
Domestic Relations Officer I
Court of Common Pleas, Lehigh County
01.2024 - Current
Manage caseload of 650 child support enforcement cases, ensuring compliance with court orders and state/federal regulations.
Schedule, prepare and present detailed reports and legal documents for court proceedings.
Investigate and track payment compliance using multiple databases.
Coordinate with employers and agencies to verify compliance and employment.
Maintain accurate records and documentation for legal proceedings.
Business Development Specialist
Express Employment Professionals
04.2022 - 08.2024
Achieved and managed up to 400 client portfolios for Express Employment Professionals Temp Agency by securing and managing client accounts
Developed and implemented effective business development strategies to expand client base and drive revenue growth
Built and maintained strong relationships with key stakeholders, including clients, partners, and industry professionals .
Collaborated with internal teams to develop customized solutions that met client needs and objectives
Utilized CRM software to track leads, manage pipeline, and generate reports for management.
Negotiated contracts and agreements with clients, ensuring favorable terms and conditions for both parties
Sales/Beauty Marketing Assistant
Lancôme
09.2016 - 04.2017
Entered and tracked promotional sales, product SKUs, and purchase orders.
Audited and verified sales data accuracy in Excel spreadsheets.
Supported marketing initiatives with product placement tracking and ad approvals.
Assisted in developing promotional materials, ensuring alignment with brand guidelines and marketing objectives.
Supported the execution of email marketing campaigns, improving communication with target demographics.
Collaborated with cross-functional teams to streamline marketing processes, enhancing overall efficiency.
Tracked key performance indicators to measure success of campaigns.
Education
Bachelor Of Science - Business
Kaplan University
Davenport, IA
05.2015
Skills
Case Management
Client Relations
Legal Compliance
Organization
Communication
Customer Service
Team Collaboration
Education / Certifications
Relevant education and certifications available upon request.