NNENNA NNAJI
Redford
Summary
Dedicated, vigilant, and Performance-driven professional with 5+ years of leadership and team-building experience. Committed to contributing to field operations while upholding the mission of DHS to keep America’s boundaries safe
Overview
9
9
years of professional experience
Work History
Transportation Security Officer (TSO)
TRANSPORTATION SECURITY ADMINISTRATION
01.2024 - Current
- Conducted extensive security screenings daily of over 10,000 personnel, baggage, and cargo at major domestic and international airport
- Developed and implemented strategies to ensure compliance with TSA regulations.
- Inspected baggage to detect potential prohibited items by monitoring X-ray machines and utilizing screening equipment to identify prohibited items, adapting techniques based on evolving threats
- Collaborate with law enforcement and emergency response teams during security incidents to maintain safety
- Provide exemplary customer service by addressing passenger inquiries and concerns with professionalism and empathy.
Senior Operations Manager
AMC THEATRES
06.2021 - 01.2024
- Assist with hiring, training, scheduling, and developing theater crew and supervisors to perform the essential functions of their positions
- Reviewing financial numbers to optimize financial results and the guest experience while performing daily, opening, and closing operational and administrative duties.
- Ability to work and meet deadlines with minimal supervision. While upholding AMC’s business practice standards and ensuring compliance with company programs and policies
- Complete all other functions and assignments as assigned by the General Manager (where applicable). Assist the General Manager with achieving guest service and financial goals associated with Food and Beverage.
Film Crew Lead
AMC THEATRES
05.2016 - 03.2020
- Mentoring, training, and leading crew to create a positive experience through high-quality customer care through every encounter.
- Resolve guest questions, concerns, and issues as on floor supervisor with little manager supervision
- Communicate with customers to upsell reward memberships
Education
B.A - Business Administration – Marketing
Albion College
Albion, MISkills
- Compliance
- Policy
- Attention to detail
- Effective communication
- Training and Development
- Problem Solving
- Customer Service
- Leadership/ Managerial Experience
- Proficient in security screening equipment and procedures
- Effective communication skills
- Interpersonal skills
- Flexibility/Adaptability
- Knowledge of DHS regulations and protocols
Timeline
Transportation Security Officer (TSO)
TRANSPORTATION SECURITY ADMINISTRATION
01.2024 - Current
Senior Operations Manager
AMC THEATRES
06.2021 - 01.2024
Film Crew Lead
AMC THEATRES
05.2016 - 03.2020
B.A - Business Administration – Marketing
Albion College
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