Nneoma Chin Nkwocha
Peachtree Corners,Ga
Summary
Proactive and client-focused professional with strong experience in customer success, team leadership, and operational management. Proven ability to articulate strategic vision, resolve escalations, and work effectively in matrixed environments. Skilled in cross-functional communication, client advocacy, and adapting to changing priorities to achieve optimal outcomes for clients and stakeholders.
Overview
9
9
years of professional experience
Work History
Assistant Restaurant
Bojangles
Atlanta, USA
07.2023 - 01.2025
- Experienced manager skilled in early morning store openings at 4am, proficient in inventory management, weekly scheduling, and ordering produce shipments
- Known for maintaining operational order and ensuring smooth store operations during peak hours
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Manage inventory, weekly scheduling, and produce orders, directly supporting team and client needs.
- Facilitate issue resolution and serve as a point of escalation during peak hours, upholding high service standards.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Identified cost-saving measures that could be implemented without compromising quality standards.
Customer Success Manager
Postino Wine Cafe
Houston/Atlanta, USA
10.2022 - 05.2024
- Experienced Key Manager, adept in daily operations oversight, team leadership, customer service enhancement, and operational efficiency
- Skilled in inventory management, staff training, and maintaining high standards
- Committed to delivering exceptional dining experiences and driving business success
- Oversaw daily operations, including financial tracking, inventory management, and shipment coordination.
- Collaborated with the Head Manager to ensure quality client experiences, leveraging strong interpersonal and problem-solving skills.
- Coordinated team efforts to proactively address client needs and adapt strategies as needed.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Documented feedback from customers, stakeholders, and team members in order to improve service quality.
Operations Assistant
The Chill Brothers Inc.
Houston, USA
12.2020 - 10.2022
- Managed store opening and closing procedures, while maintaining oversight of inventory and shipments
- Collaborated closely with the Head Manager to ensure operational efficiency and excellence in customer service
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Handled store operations, including opening/closing, inventory, and shipments, with a focus on client satisfaction.
- Worked cross-functionally with store teams to ensure a consistent and engaging customer experience.
- Trained and supervised staff, fostering a collaborative and customer-centric team culture.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Identified cost-saving measures that could be implemented without compromising quality standards.
Part Time Assistant
Worldwide Shipping
Los Angeles- Remote , USA
01.2020 - 06.2021
- Managed schedules and recorded meeting minutes, accompanied executives on business trips, and supported confidential business initiatives
- Coordinated with other departments to ensure smooth flow of operations.
- Organized executive schedules, coordinated business trips, and managed confidential business activities.
- Played a key role in client-facing tasks, ensuring seamless communication between the CEO, clients, and stakeholders.
- Contributed to strategic planning efforts and supported high-level decision-making processes.
- Participated in conferences, forums, workshops organized by Microsoft partners or third parties focused on leveraging benefits offered by its public cloud services like PaaS and SaaS offerings through its platform-Azure.
- Created detailed reports on customer interactions, trends, sales figures and other key metrics using CRM systems.
Lead Kitchen Manager
Chipotle Mexican Grill
Los Angeles/ Las Vegas, USA
01.2016 - 12.2020
- Led kitchen operations, overseeing inventory management, sales tracking, and product procurement
- Played a key role in culinary preparation as a primary cook, ensuring quality and efficiency in food service operations
- Monitored food preparation techniques to ensure compliance with health and safety regulations.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Tracked portfolio performance against benchmarks by analyzing P&L statements on a daily basis.
Education
Bachelor of Arts - Sociology
University of California, Santa Barbara
Santa Barbara, CASkills
- Flexible and Versatile
- Diligent Work Ethic
- Analytical Thinking
- Effective Communication
- Meticulousness
- Organizational Efficiency
- Team Collaboration
- Advanced Microsoft Office Proficiency
- Organizational & Time Management
- Strategic Planning & Vision Articulation
- Cross-Functional Collaboration
- Problem Solving & Conflict Resolution
- SaaS Cloud-based Solutions
Languages
English
Igbo
French
Spanish
Timeline
Assistant Restaurant
Bojangles
07.2023 - 01.2025
Customer Success Manager
Postino Wine Cafe
10.2022 - 05.2024
Operations Assistant
The Chill Brothers Inc.
12.2020 - 10.2022
Part Time Assistant
Worldwide Shipping
01.2020 - 06.2021
Lead Kitchen Manager
Chipotle Mexican Grill
01.2016 - 12.2020
Bachelor of Arts - Sociology
University of California, Santa Barbara
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