Nellie Graham
Rochester Hills
Summary
Dedicated and hardworking professional with a degree in Science and Graphic Arts, offering a unique blend of creativity and problem-solving skills. Experience includes a strong foundation in customer service, adept at assisting guests with check-in, check-out, and billing services while ensuring a positive experience that fosters repeat business. A natural team player who thrives on collaboration and enjoys meeting new people, balancing the joys of motherhood with a passion for a fulfilling career in the arts. Committed to delivering exceptional service and innovative solutions that enhance customer satisfaction and team dynamics.
Overview
2
2
Languages
1
1
Certification
2027
2027
years of professional experience
Work History
Freelance Artist
Self Employed Services
2011 - Current
- Created original artwork using various mediums, enhancing creative expression and technical skills.
- Developed a personal brand through social media engagement and online portfolio presentations.
- Collaborated with local businesses for art displays, expanding community visibility and networking opportunities.
- Executed multiple art projects from conception to completion, ensuring high-quality standards and timely delivery.
- Established relationships with clients to understand their vision, delivering customized artwork that meets expectations.
- Utilized digital tools for graphic design, enhancing efficiency in project execution and client presentations.
- Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
Night Auditor
Marriot Hotel
08.2019 - 02.2022
- Reconciled daily financial transactions to ensure accuracy and compliance with hotel policies.
- Managed night audit processes, verifying all revenue and expenses for reporting purposes.
- Assisted guests with inquiries and resolved issues promptly during overnight shifts.
- Trained new staff on front desk operations, enhancing team efficiency and service quality.
- Implemented process improvements that streamlined nightly operations and reduced discrepancies.
- Conducted security checks throughout the property, ensuring safety protocols were followed consistently.
- Generated comprehensive financial reports for management review, highlighting key performance indicators.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Entered customer data into room system and updated information whenever patrons changed rooms.
Server
Waffle House
01.2019 - 2019
- Greeted everyone that came in with a smile and a positive attitude. Seated customers, took their orders and made sure everything was taken care of that they would need - drinks, utensils, or anything else they might ask for. Detail oriented and customer focused work, ensuring their visit was a memorable one so they would return for the great service. Did additional side work in between customers to keep everything going smoothly.
Receptionist
Great Clips
01.2016 - 01.2018
- Greeted and talked with customers to make sure they felt welcome; both to existing long-term customers, and to get new customers to become long-term. Handled scheduling of appointments, and took payments for services received as well as products. Knowledgeable about everything our store had to offer, and helped customers find the right solution for them.
Barista
Starbucks
01.2013 - 01.2016
- Worked as part of a team to handle large volumes of customers and ensure accuracy of orders. Diffused difficult situations with mistakes or missed items, and worked closely with management to make sure equipment and store cleanliness was maintained. Worked with eight or more employees at a time to keep everything going smoothly.
Hostess/Baker
Bolivar Main Street Bakery
01.2010 - 01.2013
- Head hostess and waitress, taking orders and bringing food to tables. Handled the deposits for the night, managed cash flow in the register. Made fresh baked goods for display and sale; up sold goods on a regular basis, and formed long lasting bonds with customers to encourage return business.
Education
Associates of Arts and Science - Printing/Inking
Ozark Technical Community College
01-2011
Bachelor of Arts - Graphic Designing
Ozark Technical Community COllege
Springfield, MOSkills
- Extremely good with multitasking and handling multiple projects at once Accustomed to organizing teams and prioritizing tasks Creative, out-of-the-box thinker Displays patience and understanding while getting work completed on time
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Teamwork and collaboration
- Hospitality service expertise
- Analytical thinking
- Daily transactions review
- Drawer closing protocols
- Recordkeeping
- Punctual and dependable
Certification
- Certified Barista, Starbuck
- CM - Certified Manager Certification
Languages
English
Native or Bilingual
French
Limited Working
Interests
- Graphic Design
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Creative Writing
- Reading
- Crafting and DIY Projects
- Mindfulness Practices
- Coding and Programming
- Baking
Timeline
Night Auditor
Marriot Hotel
08.2019 - 02.2022
Server
Waffle House
01.2019 - 2019
Receptionist
Great Clips
01.2016 - 01.2018
Barista
Starbucks
01.2013 - 01.2016
Hostess/Baker
Bolivar Main Street Bakery
01.2010 - 01.2013
Freelance Artist
Self Employed Services
2011 - Current
Associates of Arts and Science - Printing/Inking
Ozark Technical Community College
Bachelor of Arts - Graphic Designing
Ozark Technical Community COllege