N. Nicole Bryant
Inglewood,California
Summary
Dynamic administrative professional with 10+ years of experience in management, payroll administration, customer service, and public adjusting. Proven track record in managing complex projects, developing strategic communication plans, and enhancing organizational visibility. Fluent in Spanish. Committed to social and racial justice.
Overview
11
11
years of professional experience
Work History
Project Manager/Public Adjuster Apprentice
Blue Oaks Public Adjusting
03.2022 - Current
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout th engagement process.
- Handled damaged personal property inspections, pricing, and claims adjustments
- Processed mortgage payments and vendor checks
- Set and managed repair timelines
- Ensured recovery of depreciation for dwellings and personal property
- Maintained client database and provided weekly updates.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
Office Manager
Hands On OT Santa Monica
07.2021 - 03.2022
- Managed verifications of benefits (VOBs), authorizations, and patient management
- Scheduled and allocated resources and calendars for all therapists
- Trained and mentored administrative staff in company policies and daily tasks
- Utilized QuickBooks for case costs and billing processes
- Automated office operations for client correspondence and payment scheduling.
Payroll Administrator
Changing Lives Staffing
09.2020 - 07.2021
- Assisted executive secretary in managing and coordinating schedules, meetings, and travel arrangements for senior executives
- Conducted research and prepared reports on various topics related to the company's operations and industry trends
- Provided administrative support, including answering phone calls, responding to emails, and preparing correspondence.
Bartender/Assistant Manager
No Mas Cantina
01.2017 - 03.2020
- Oversee the operations and performance of the bar during shifts
- Monitor and manage bar expenses to ensure profitability
- Handle any customer complaints and resolve issues promptly
- Develop and implement strategies to increase sales and revenue
- Adhere to health and safety regulations and maintain a clean and organized bar.
Payroll Administrator
Commerce Plastics
03.2014 - 03.2020
- Scheduled appointments for suppliers/buyers
- Ensured timely processing of regulatory and documentation requirements
- Assisted customers with billing issues
- Maintained confidential payroll information.
Education
Bachelor of Arts - International Affairs
University of Georgia
Athens, GA08.2006
High School Diploma -
Riverdale High School
Riverdale, GA05.2001
Skills
- Claims Investigation and Evaluation
- Settlement Negotiation
- Client Relationship Management
- Insurance Policy Analysis
- Property Damage Assessment
- Report Preparation
- QuickBooks
- Excel
- Payroll Administration
- Data Entry
- Customer Service Management
- Social Media Management
- Fluent in Spanish
- Project Management Tools
- Advanced Administration Software
- Corporate Sales Account Management
- Spanish Language Proficiency
- Remote Office/Project Manager & Public Adjuster Apprentice
- Office Manager
- Payroll Manager
Languages
Spanish
Professional Working
Timeline
Project Manager/Public Adjuster Apprentice
Blue Oaks Public Adjusting
03.2022 - Current
Office Manager
Hands On OT Santa Monica
07.2021 - 03.2022
Payroll Administrator
Changing Lives Staffing
09.2020 - 07.2021
Bartender/Assistant Manager
No Mas Cantina
01.2017 - 03.2020
Payroll Administrator
Commerce Plastics
03.2014 - 03.2020
Bachelor of Arts - International Affairs
University of Georgia
High School Diploma -
Riverdale High School
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