Anissa McGinley
Los Angeles,CA
Summary
Successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Server
Carnitas
03.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
VIP Cafe
03.2022 - Current
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Manager
Pizza Hut
02.2020 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strategy to increase sales and drive profits.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Office Administrator
Storm Stadium
03.2017 - 03.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associate of Science - Political Science
Mt San Jacinto College
Menifee06.2025
High School Diploma -
Keith McCarthy Academy
Lake Elsinore 06.2022
Skills
- Workflow Coordination
- Item Promotion
- Guest Satisfaction
- Food Preparation and Safety
- Service Prioritization
- Food Sales and Promotion
Languages
Spanish
Native or Bilingual
Timeline
Server
Carnitas
03.2022 - Current
Server
VIP Cafe
03.2022 - Current
Manager
Pizza Hut
02.2020 - 02.2022
Office Administrator
Storm Stadium
03.2017 - 03.2020
Associate of Science - Political Science
Mt San Jacinto College
High School Diploma -
Keith McCarthy Academy