Nnowu Rachael Awomokorie
Dover,DE
Summary
Dynamic professional with a proven track record in enhancing customer experiences and achieving sales targets, notably at Raybam Hair Collection. Skilled in inventory management and customer service excellence, I excel in multitasking and fostering client relationships. Demonstrated ability to exceed goals through effective team collaboration and innovative sales techniques. and also a Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cashier
McDonald's
Dover, DE
03.2024 - Current
- Helped with purchases and signed customers up for rewards program.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Conducted price checks for special orders or discounts as requested by customers.
- Checked personal identifications during alcohol and tobacco sales.
CEO, Manager
Raybam Hair Collection
Dover, USA
07.2010 - Current
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Effectively present and discuss Charter products and services
- Wash, dry and condition hair
- Braiding, Sewing and Making waves
- Nails and Makeups
- Drove revenue by cultivating successful client relations.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
- Represented the organization at conferences, events, and networking activities as needed.
- Monitored budgetary expenditures across multiple departments to ensure fiscal responsibility.
Braider, Manager and Front Desk Attendant
Majestic Hair Image Salon
Dover, USA
07.2023 - 11.2024
- Manage customer interactions professionally and efficiently
- Effectively address customer questions, complaints and concerns
- Wash, dry and condition hair
- Braiding, sewing and making waves
- Nails and Makeups
- Kept records of client appointments and payments received.
- Arrived punctually for appointments and adhered to given schedules.
- Recommended appropriate products for maintaining healthy hair growth between appointments.
- Attended professional development workshops related to hair braiding techniques.
Braider, Manager and Front Desk Attendant
Blissful Creation Hair Salon
Dover, USA
12.2022 - 08.2023
- Manage customer interactions professionally and efficiently
- Effectively address customer questions, complaints and concerns
- Wash, dry and condition hair
- Braiding, sewing and making waves
- Nails and Makeups
- Kept records of client appointments and payments received.
- Arrived punctually for appointments and adhered to given schedules.
- Recommended appropriate products for maintaining healthy hair growth between appointments.
- Attended professional development workshops related to hair braiding techniques.
Hair Braider
marthas beauty supples and braiding
Chicago, IL
04.2021 - 11.2022
- Educated clients on techniques to maintain and style braids.
- Bleached, dyed or tinted hair using applicator or brush.
- Studied clients' facial features to plan braids and achieve desired effect.
- Ensured that all safety protocols were followed during services.
Dietary Aide
CourtLand Minor Group Home
Dover, USA
11.2019 - 09.2020
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Effectively present and discuss Charter products and services
- Convey an image of quality, integrity and superior understanding regarding services
- Manage customer interactions professionally and efficiently
- Effectively address customer questions, complaints and concerns
- Kept records of meal service for accurate billing.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Provided assistance with meal setup, serving, and clean up as needed.
- Stocked supplies in dining areas as needed.
Cashier
Craker Barrel
Rehoboth Beach, DE
05.2019 - 07.2020
- Checked personal identifications during alcohol and tobacco sales.
- Helped with purchases and signed customers up for rewards program.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Front Desk Customer Service
Unique Massage Therapy
Dover, USA
05.2018 - 09.2019
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Effectively present and discuss Charter products and services
- Convey an image of quality, integrity and superior understanding regarding services
- Manage customer interactions professionally and efficiently
- Effectively address customer questions, complaints and concerns
- Relayed customer feedback to cross-functional teams to improve products and services.
- Verified guest identification documents prior to check-in ensuring compliance with legal requirements.
- Updated databases with new and modified customer data.
- Tracked lost items reported by guests and coordinated their return when found.
Front Desk Customer Service
Family Dollar
Dover, USA
04.2017 - 08.2019
- Greet Customers to guide and assist them with what they need and looking for in the store
- Responding effectively and accurately to customers on the floor and ensuring that customers feel supported and valued
- Effectively address customers' questions, complaints and concerns
- Convey an image of quality, integrity and superior understanding regarding service
- Relayed customer feedback to cross-functional teams to improve products and services.
- Verified guest identification documents prior to check-in ensuring compliance with legal requirements.
- Updated databases with new and modified customer data.
- Tracked lost items reported by guests and coordinated their return when found.
Warehouse Associate
Amazon Logistics
Dover, USA
10.2017 - 12.2018
- Receiving, processing, labeling, and storing incoming stock
- Maintaining clear records on all inventory and stock
- Inspecting all stock for damages and keeping records of damages
- Organizing the warehouse space and preparing orders for shipment
- Handled hazardous materials safely following prescribed regulations.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Appeals Representative
Walmart
Cheswold, USA
10.2016 - 08.2017
- Train new employees on customer service policies and procedures
- Responsible for processing cash, check, voucher, debit and credit cards transaction to ensure a balanced cash draw to the close of the shift
- Increase sales and market membership opportunities/upgrades to customers
- Greet customers upon entry to the store or cashier area
- Maintained accurate records of all appeal activities including documentation of decisions rendered by higher levels of review.
- Submitted reports detailing trends in appeals activity for management review.
- Assessed risk levels associated with collective bargaining strategies.
Braider, Manager and Front Desk Attendant
CRC Hair Salon
Dover, USA
01.2016 - 07.2017
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Effectively present and discuss Charter products and services
- Wash, dry and condition hair
- Braiding, Sewing and Making waves
- Nails and Makeups
Customer Service Representative
Janet Kitchen and hotel
Abuja, Nigeria
01.2010 - 11.2015
- Company Overview: Nigeria Abuja
- Cooking and serving guests
- Waitress and cleaning
- Washing Dishes
- Nigeria Abuja
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong customer relationships to encourage repeat business.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Education
Cosmetology -
Delaware Community College
09.2018
Associate of Arts - Art Therapy
Creative Mind International Acadmey Jos
Nigeria09-2014
High School Diploma -
Rantya High School
Nigeria07-2012
Skills
- Babysitting
- Cavergiving
- Returns processing
- Drawer balancing
- Product restocking
- Product knowledge
- Reliability and punctuality
- Cash handling expertise
- Transaction handling
- Payment collection
- Refunds and exchanges
- Merchandise exchange
- Work ethic and integrity
- Cash management
- Training and onboarding
- Cash register operation
- Professionalism and courtesy
- Inventory management
- Identification checks
- Customer service excellence
- Ordering and stocking
- Purchase assistance
- Promotions and discounts
- POS system operations
- Upselling techniques
- Credit and cash transactions
- Dependability and reliability
- Multitasking and organization
- Customer relations
- Complaint resolution
- Financial records oversight
- Patience and empathy
- Staff mentoring
- Customer service
- Sales techniques mastery
- Refund handling
- Issue resolution
- Data entry
- Retail merchandising
- POS systems
- Cash drawer balancing
- Loyalty program promotion
- Payment posting
- Inventory control
- Visual merchandising
- Records maintenance
- Currency counting
- ID verification
- Gift card handling
- Attention to detail
- Team collaboration
- Order packaging
- Sales transactions
Affiliations
- best in acting movies
- best in speaking to people and being out spoken
Certification
- customer service beyond the basics(CSBB)
- national career readiness certification(NCRC)
- introduction to microsoft office 2013(MTO)
Languages
English
Professional
raybam24hairstyles&collections
- hairstyling braiding .
- any service resquested .
References
References available upon request.
Timeline
Cashier
McDonald's
03.2024 - Current
Braider, Manager and Front Desk Attendant
Majestic Hair Image Salon
07.2023 - 11.2024
Braider, Manager and Front Desk Attendant
Blissful Creation Hair Salon
12.2022 - 08.2023
Hair Braider
marthas beauty supples and braiding
04.2021 - 11.2022
Dietary Aide
CourtLand Minor Group Home
11.2019 - 09.2020
Cashier
Craker Barrel
05.2019 - 07.2020
Front Desk Customer Service
Unique Massage Therapy
05.2018 - 09.2019
Warehouse Associate
Amazon Logistics
10.2017 - 12.2018
Front Desk Customer Service
Family Dollar
04.2017 - 08.2019
Appeals Representative
Walmart
10.2016 - 08.2017
Braider, Manager and Front Desk Attendant
CRC Hair Salon
01.2016 - 07.2017
CEO, Manager
Raybam Hair Collection
07.2010 - Current
Customer Service Representative
Janet Kitchen and hotel
01.2010 - 11.2015
Cosmetology -
Delaware Community College
Associate of Arts - Art Therapy
Creative Mind International Acadmey Jos
High School Diploma -
Rantya High School
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