Amanda Ward
Norfolk,VA
Summary
Student at Old Dominion University pursuing a BS in Human Resource Management. Microsoft Office Certified with expertise in Excel. Currently Vice President of ODU's SHRM Chapter, set to assume presidency in January. Detail-oriented team player with exceptional communication and time management skills, excelling in academics and work.
Overview
4
4
years of professional experience
Work History
Department Manager
McDonald's
Norfolk, VA
10.2023 - Current
- Analyzed weekly reports to identify areas for improvement in operations by adjusting action plans as needed.
- Complete weekly cash audits.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
Revenue Services/Premier Care
FedEx
Bristol, VA
06.2020 - 01.2023
- Answered incoming calls promptly and professionally.
- Resolved customer complaints quickly and efficiently.
- Processed refunds for products and services rendered.
- Answered customers' questions and addressed complaints via phone.
Education
Bachelor of Science - Human Resource Management
Old Dominion University
Norfolk, VA05-2025
Associate of Science - Business Administration
Southern New Hampshire University
Hooksett, NH07-2023
Skills
- Department leadership
- Problem-Solving
- Workforce Now Experience
- Proficiency in Excel including VLook Up and Pivot Tables
- Time Management
- Teamwork
- Training and mentoring
- Conflict de-escalation
Affiliations
- Vice President of SHRM at ODU
- Tau Sigma National Honors Society Memeber
Timeline
Department Manager
McDonald's
10.2023 - Current
Revenue Services/Premier Care
FedEx
06.2020 - 01.2023
Bachelor of Science - Human Resource Management
Old Dominion University
Associate of Science - Business Administration
Southern New Hampshire University