Natalie Michalski
Twinsburg,OH
Summary
Dynamic and results-oriented professional with a proven track record at Ohman Family Living, adept in inventory management and relationship building. Excelled in enhancing customer satisfaction and streamlining operations through effective team collaboration and organizational abilities. Demonstrated a fast learning curve in adopting new software, significantly boosting operational efficiency without compromising data confidentiality. Offering friendly demeanor and passion for books, ready to learn and evolve within bookstore setting. Brings ability to quickly grasp new concepts and systems, contributing to efficient inventory management and excellent customer service. Ready to use and develop communication and organizational skills in my up and comming role.
Overview
1
1
year of professional experience
Work History
Assistant to the Activities Director
Ohman Family Living
06.2024 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Coordinated and managed activities for elderly with alzheimer's, dementia, and physical impairments.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Facilitated smooth operation of office equipment, performing regular maintenance checks and troubleshooting issues.
- Worked closely with management to provide effective assistance for specific residences
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Boosted residences' satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
Bookstore Associate
Books by the Park
11.2023 - Current
- Increased store organization by restocking shelves, creating visually appealing displays, and maintaining a clean, inviting atmosphere.
- Streamlined inventory management by accurately tracking stock levels and placing timely orders for new merchandise.
- Provided excellent customer service, addressing inquiries about books, authors, genres, or specific titles quickly and knowledgeably.
- Improved team efficiency by providing training and support to new Bookstore Associates on store procedures and best practices.
- Enhanced customer satisfaction by offering personalized book recommendations and assisting with special orders.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Collaborated with other staff to support smooth daily operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
Education
High School Diploma -
Agape Christian Academy
Burton, OH05-2025
Skills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Organizational abilities
- Phone Etiquette
- Cash handling proficiency
- Store Organization
- Data Entry
- File and Record Keeping
- Schedule Coordination
- Data Confidentiality
- Calendar Management
- Inventory Management
- Merchandise displays
- Relationship Building
Timeline
Assistant to the Activities Director
Ohman Family Living
06.2024 - Current
Bookstore Associate
Books by the Park
11.2023 - Current
High School Diploma -
Agape Christian Academy
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