Noa Durang
Makawao
Summary
Industry professional with over 5 years of hospitality expertise, excelling in customer service and operational efficiency in highend restaurants and luxury cruise charters. Demonstrating superior time management and adaptability, ensuring guest satisfaction and safety in dynamic environments. Committed to leveraging interpersonal skills and a detail-oriented approach to elevate guest experiences and foster lasting relationships.
Overview
8
8
years of professional experience
Work History
POOL SERVER
Marriot Wailea Maui
06.2024 - Current
- Serve guests poolside, ensuring timely delivery of food and beverages, enhancing guest satisfaction.
- Maintain cleanliness and organization of pool area, contributing to a welcoming environment.
- Collaborate with team to manage high-volume periods, ensuring seamless service and guest enjoyment.
- Address guest inquiries and concerns promptly, fostering positive guest experiences.
- Elevate guest experiences as Pool Server at Marriot, ensuring prompt service and maintaining a vibrant atmosphere.
- Consistently exceed customer satisfaction targets.
- Resolve guest concerns swiftly, turning potential issues into opportunities for positive experiences.
- Consistently surpass guest satisfaction benchmarks.
- Anticipate and fulfill diverse guest needs with empathy and efficiency.
- Provide tailored recommendations and attentive care to ensure memorable stays.
First Mate
BOSS FROGS
Wailuku
06.2024 - 04.2025
- Assisted captain in navigating vessels during tours and excursions.
- Monitored safety equipment and ensured compliance with maritime regulations.
- Supervised crew members to maintain efficient operations onboard.
- Engaged guests with informative presentations about local marine life.
- Conducted pre-trip inspections to ensure vessel readiness and safety.
- Managed inventory of supplies, including safety gear and provisions.
- Trained new crew members on operational procedures and safety protocols.
- Coordinated with maintenance teams for timely repairs and upkeep of vessels.
- Ensured the safe and efficient navigation of the vessel.
- Updated ship logs with current environmental data, notable incidents, and routine operational information.
- Maintained and operated lifesaving devices to handle shipboard and overboard emergencies.
BOAT CREW / BARTENDER
Pride of Maui Maalea
06.2023 - 06.2024
- Ensure exceptional customer service on charters, cruises, and events, enhancing guest satisfaction.
- Greet and assist guests boarding/departing, ensuring safety and comfort.
- Fit, instruct, and assist guests with snorkel gear, maintaining cleanliness and safety.
- Prepare and clean vessel, restock supplies, ensuring readiness for each cruise.
- Serve as bartender, prepare beverages, manage bar tabs, and handle cash accurately.
- Prepare food using sanitary practices, operate grill, and clean prep areas.
- Manage mooring lines, fender placement, and snorkel equipment for safe guest experiences.
- Provide lifeguard and first-aid services, ensuring guest safety.
- Operate full bar on cruises, serving a variety of drinks with efficiency.
- Maintain a positive attitude during long hours, ensuring exceptional guest service.
BACK SERVER
Spago Maui Wailea
Wailea
01.2023 - 06.2023
- Maintained cleanliness and sanitation standards throughout the restaurant.
- Assisted service and bar staff in delivering exceptional guest experiences.
- Expedited food orders to correct seat numbers to ensure timely service.
- Communicated effectively with kitchen staff to facilitate order accuracy.
- Reset tables, rolled silverware, and polished glassware for optimal presentation.
- Cleared tables promptly after each customer, ensuring a tidy dining area.
- Delivered cocktails and beverages efficiently to enhance customer satisfaction.
- Greeted regular customers, fostering strong relationships and loyalty.
BARISTA, POLISHER
Spago Maui Wailea
09.2021 - 05.2022
- Grinding and brewing coffee.
- Developing and maintaining expert knowledge of coffee and educating clients and colleagues about these coffees.
- Consistently providing well-crafted, beautifully presented and tasty beverages.
- Speaking and interacting with both new and regular customers.
- Maintaining a clean and sanitised working environment.
- Following health and safety guidelines.
- Regularly performing stock checks in the coffee bar and placing new orders.
- Following recipes and presentations for food and beverage items, if needed.
- Being aware of and following operational policies and procedures.
- Being punctual and maintaining regular and consistent attendance.
- The ability to work flexible hours and shifts which may include early mornings, late nights, weekends and bank holidays.
- Contributing to a positive work environment.
- Sanitizing and polishing all glass and silverware for entire restaurant.
- Restocking glass, silver, togo boxes, cups, straws etc.
- Running food and cocktails when help is needed.
FOOD SERVER
Humble market kitchen Wailea
01.2021 - 08.2021
- Greet and escort customers to their tables.
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies).
- Prepare tables by setting up linens, silverware and glasses.
- Inform customers about the day's specials.
- Offer menu recommendations upon request.
- Up-sell additional products when appropriate.
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization.
- Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
- Communicate order details to the Kitchen Staff.
- Serve food and drink orders.
- Check dishes and kitchenware for cleanliness and presentation and report any problems.
- Arrange table settings and maintain a tidy dining area.
- Deliver checks and collect bill payments.
- Carry dirty plates, glasses and silverware to kitchen for cleaning.
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties).
- Follow all relevant health department regulations.
FIRST MATE
Boss frogs Maalea
01.2018 - 01.2020
- Assisting the captain in operation and maintenance boat.
- Overseeing the deck crew and their duties.
- Participating in navigation and watchkeeping.
- Maintaining and updating charts, navigation equipment, and safety equipment.
- Handling guest requests and complaints.
- In charge of all check in operations.
- Overseeing 6 crew and 150 passengers per boat charter.
- Handling all sales and paperwork for daily charter.
Education
DIPLOMA -
King Kekaulike High school
Kula, Maui05.2016
Skills
- Guest service
- Food and beverage delivery
- Safety compliance
- Inventory management
- Cash handling
- Customer relationship management
- Time management
- Communication skills
- Problem solving
- Attention to detail
- Positive attitude
- Alcohol service regulations
- Salesmanship
- Point of sale systems
Timeline
First Mate
BOSS FROGS
06.2024 - 04.2025
POOL SERVER
Marriot Wailea Maui
06.2024 - Current
BOAT CREW / BARTENDER
Pride of Maui Maalea
06.2023 - 06.2024
BACK SERVER
Spago Maui Wailea
01.2023 - 06.2023
BARISTA, POLISHER
Spago Maui Wailea
09.2021 - 05.2022
FOOD SERVER
Humble market kitchen Wailea
01.2021 - 08.2021
FIRST MATE
Boss frogs Maalea
01.2018 - 01.2020
DIPLOMA -
King Kekaulike High school