Noa Ornellas
Honolulu
Summary
Dynamic professional with a proven track record at Marble Shine, delivering high-quality projects on time and within budget. Renowned for exceptional customer service and strong attention to detail, fostering long-term client relationships. Skilled in time management and problem-solving, ensuring safe and efficient operations while enhancing client satisfaction.
Overview
11
11
years of professional experience
Work History
Contractor
Marble Shine
04.2021 - Current
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Consulted with customers to assess needs and propose optimal solutions.
- Established long-term relationships with clients, resulting in increased repeat business.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
Valet
Sheraton Waikiki Hotel
12.2018 - 03.2021
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Answered guest's questions about property amenities and services.
Lead Busser
Mailie Thai Bistro
08.2017 - 11.2018
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
Stocking Associate
Roy's Restaurant
11.2014 - 09.2015
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Collaborated with team members to maintain a clean, organized work environment.
- Prepare table settings
Junior Team Leader
Westley Children's Summer Program
05.2014 - 10.2014
- Assist in planning daily activities
- Supervise children in daily events and excurions
- Prepare meals
- Directed food preparation and cooking activities to meet health and safety standards
- Create, assemble and dismantle daily activities
Education
High School Diploma -
Kaiser High School
Honolulu, HI05-2015
Skills
- Attention to detail
- Customer service
- Time management
- Problem-solving
- Dependable / Reliable
Timeline
Contractor
Marble Shine
04.2021 - Current
Valet
Sheraton Waikiki Hotel
12.2018 - 03.2021
Lead Busser
Mailie Thai Bistro
08.2017 - 11.2018
Stocking Associate
Roy's Restaurant
11.2014 - 09.2015
Junior Team Leader
Westley Children's Summer Program
05.2014 - 10.2014
High School Diploma -
Kaiser High School
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