Noa Ribeiro Alonso
Brooklyn,NY
Summary
Responsible and dedicated customer service associate with two plus years of experience in a lead supervisory role seeking opportunities within the art field. Currently managing a staff of more than ten associates at the Guggenheim Museum retail store, overseeing visual display work, receiving operations, and assisting in finalizing transactions for clients like Bloomberg LP and Bank of America seeking to expand and apply my skillset.
Overview
8
8
years of professional experience
Work History
Customer Service Representative, Lead Supervisor
Event Network, Solomon R. Guggenheim Museum
Manhattan, NY
05.2022 - Current
- Maintained accurate records of all goods received, including items shipped, quantity, condition and cost.
- Maintained inventory of shipping materials and supplies.
- Verified quantity, quality and type of items received to ensure accuracy against purchase orders.
- Received, inspected and recorded incoming shipments of raw materials, components and finished products.
- Collaborated with senior management team members in designing strategies that would improve store quality.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Coordinated merchandise placement within the retail environment to achieve maximum impact.
- Identified areas of improvement in the website's design, usability, and functionality.
- Managed daily operations of internet sales department, ensuring effective online sales strategies.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
Lead Barista and Cashier
TB Coffee
Brooklyn
06.2021 - 01.2022
- Provided excellent service by answering questions, addressing concerns, efficiently completing returns and exchanges, and working to ensure a positive and hassle-free experience.
- Handled food and beverages with proper sanitation and safety procedures in mind, and ensured a neat and attractive sales floor by assisting with visual displays.
- Performed daily tasks like stocking merchandise, controlling inventory, processing transactions, and maintaining the floor.
Cashier
Rising Tide Natural Market
Glen Cove, NY
06.2016 - 06.2019
- Managed stock levels, handled merchandise transfers, and ensured accurate inventory control system data through transaction monitoring and updates.
- Calculated sales prices, totaled purchases, processed cash and credit payments, and reconciled the cash drawer daily. Additionally, maintained up-to-date knowledge of sales, promotions, payment options, and exchange policies.
- Proactively took on additional responsibilities, including training and guiding new team members.
Education
Some College (No Degree) - Communications and Graphic Design
Pratt Institute
trueSkills
- Microsoft Office
- Excel
- Adobe Creative Suite
- Shipping and Receiving (ShipSation & CampusShip)
- Team training/ Development & Oversight
- Visual Display Expertise
- Administrative duties
- Interdepartmental communication
- Stock, Inventory control and Management
- Product Knowledge
- Conflict Resolution
References
References available upon request.
Timeline
Customer Service Representative, Lead Supervisor
Event Network, Solomon R. Guggenheim Museum
05.2022 - Current
Lead Barista and Cashier
TB Coffee
06.2021 - 01.2022
Cashier
Rising Tide Natural Market
06.2016 - 06.2019
Some College (No Degree) - Communications and Graphic Design
Pratt Institute
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