Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level work from home position. Ready to help the team achieve company goals.
Overview
7
7
years of professional experience
Work History
Payment Card Industry Compliance Agent
Vivint Smart Home
2020.05 - Current
Answered questions about company policies and addressed customer concerns.
Collected and authorized payments of guests.
Worked closely with shift manager to solve problems and handle customer concerns.
Mentored new team members on internal systems, operations, customer service strategies.
Maintained strict confidentiality while keeping record of all authorized payments.
Reported on all PCI compliance breaches
Effectively communicated between departments to direct customers and provide a streamline experience,
Elder
The Church Of Jesus Christ Of Latter Day Saints
2018.05 - 2020.03
Worked with the Hispanic population
Lead and inspired other missionaries
Accurately reported the status of the work and progress of the
missionaries I held leadership over
Petition Signiture Collection/ Door to Door Political Surveyor
Arizona Grass Roots Organization
2017.05 - 2018.05
Conducted door to door surveys
Advocated for selected candidates
Collected signatures for petitions
Conducted phone surveys
Dealt with frustrated voters and resolved concerns.
Commander
Stratum Laser Tag
2016.05 - 2017.05
Briefed groups of 60+ people several times a day on the rules and
safety procedures of the game
Monitored safety conditions of large groups of people of diverse
age groups
Maintained the equipment and kept an accurate inventory
Prepared various types of food and strictly followed all health and
food safety guidelines.
Education
High School Diploma -
HIGHLAND HIGH SCHOOL
No Degree - Mechanical Engineering
Utah Valley University
Orem, UT
05.2025
Skills
Customer Service Excellence
MS Office
Compliance Issues
Compliance Reviews
Languages
Spanish
Professional Working
Timeline
Payment Card Industry Compliance Agent
Vivint Smart Home
2020.05 - Current
Elder
The Church Of Jesus Christ Of Latter Day Saints
2018.05 - 2020.03
Arizona Grass Roots Organization
2017.05 - 2018.05
Commander
Stratum Laser Tag
2016.05 - 2017.05
High School Diploma -
HIGHLAND HIGH SCHOOL
No Degree - Mechanical Engineering
Utah Valley University
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