Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Noah Balch

Mesa

Summary

Adaptable leader dedicated to personal and professional growth, with experience in staff development, creating positive cultures, and collaborating with partners to exceed objectives. Skilled in managing center operations, improving service quality, and enhancing operational efficiency through innovative problem-solving. Background in operations management and team leadership showcases talent for optimizing effectiveness and fostering collaborative environments, with expertise in resource management and conflict resolution.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Employment Center Manager

UMOM New Day Center
11.2023 - Current
  • Manages daily operations of Employment Services and implements strategic initiatives to improve impact cross-departmentally.
  • Develops and maintains effective and collaborative relationships with other departments and community partners.
  • Reviews and institutes Logic Models for services.
  • Measures effectiveness of services by reviewing real time data, and utilizes this awareness to develop long-term plans to improve the impact of the program.
  • Maintains portfolio of 50+ Employer Partners and conducts outreach to develop new 4 new employer partners per month.
  • Plans events involving employer and community partners to provide services and opportunities for Participants to obtain employment and increase skills for employability.

Counselor / Veterans Intake Coordinator

Prodigy Health Care
01.2023 - 11.2023
  • Facilitated court order treatment sessions.
  • Created trauma-informed environment.
  • Coordinated with City of Mesa’s Veterans Court. Developed reports for the court. Advocated for clients needs in a bi-weekly court briefing, as well as updated the court on clients’ progress.


Board Member

Scottsdale First Church of the Nazarene
11.2021 - 07.2023
  • Assisted in managing church resources and staff.
  • Fostered healthy relationships with leadership that oversaw the churches of this region.
  • Led board meetings and kept record of minutes.
  • Mediated conversations surrounding the closing of the church.

Homeless Outreach Specialist

City of Tempe
03.2022 - 01.2023
  • Administered assessments and referred participants various services and housing interventions that they were eligible to receive.
  • Conducted street outreach to connect with the homeless population throughout the city of Tempe.

Family Shelter Case Manager

UMOM New Day Centers Inc.
08.2020 - 03.2022
  • Developed rapport and utilized motivational interviewing skills to identify and direct participants towards their goals.
  • Referred participants to resources to establish long-term stability and community connections.
  • Developed support plans with other departments to better serve each client’s individual needs.

Day Team Member

Room In The Inn
09.2018 - 03.2020
  • Managed volunteers and recovery program participants to create a hospitable environment as servers in the cafe program.
  • Worked with the day team to respond to crisis and partnered with emergency services to resolve various crisis situations.
  • Facilitated group orientations to establish community expectations with new participants.

Education

Bachelor of Science - Social Justice (Non-Profit Management)

Trevecca Nazarene University
Nashville, TN
05.2020

Skills

  • Proficiency in Microsoft Word, Excel, Outlook, One Drive, and Teams
  • Data analysis
  • Staff leadership
  • Crisis prevention
  • Record-keeping
  • Client advocacy
  • Problem resolution
  • Coordination of Services
  • Event Organizing
  • Crucial Conversations
  • Proficient in ETO and Power BI
  • Relationship building
  • Department oversight
  • Report Writing
  • Interdepartmental collaboration
  • Customer Service
  • Communication

Certification

  • Arizona Department of Public Safety Level-One Finger Print Clearance Card Expiration 7-30-2026
  • Crucial Conversations September, 2022
  • American Red Cross First Aid / CPR December, 2022


Timeline

Employment Center Manager

UMOM New Day Center
11.2023 - Current

Counselor / Veterans Intake Coordinator

Prodigy Health Care
01.2023 - 11.2023

Homeless Outreach Specialist

City of Tempe
03.2022 - 01.2023

Board Member

Scottsdale First Church of the Nazarene
11.2021 - 07.2023

Family Shelter Case Manager

UMOM New Day Centers Inc.
08.2020 - 03.2022

Day Team Member

Room In The Inn
09.2018 - 03.2020

Bachelor of Science - Social Justice (Non-Profit Management)

Trevecca Nazarene University

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