Noah Bastien

As a Customer Service Representative, I interacted with customers via inbound and outbound calls to address their inquiries, resolved their issues and ensured their satisfaction.

My daily duties included:

Responding to Customer Inquiries: Answering phone calls, emails, or text messages from customers seeking information about products, services, or their accounts.

Providing Product/Service Information: Offering detailed information about products or services, including features and pricing.

Handling Complaints and Concerns: Listening to customers' complaints or concerns, empathizing with their situation, and finding solutions to resolve their issues promptly and effectively.

Processing Orders or Requests: Assisting customers with placing orders.

Maintaining a Positive Attitude: Maintaining a positive and professional demeanor at all times, even when dealing with challenging customers or stressful situations.

Continuously Improving: Actively seeking feedback from supervisors or peers, participating in training programs, and staying updated on product knowledge and customer service best practices to improve performance.

As a Sandwich Artist, exceptional customer service was a major component of my position. My responsibilities included greeting and taking orders from the customers. I assisted with preparing food orders for the customers as requested and operated the cash register. I also assisted with the restocking of supplies needed.