Summary
Overview
Work History
Education
Skills
Timeline
Generic

Noah Bates

Charlotte,NC

Summary

Dynamic Technology Support Specialist with proven expertise, adept in Active Directory Administration and User Support. Successfully managed technical support for over 3,200 users, enhancing customer satisfaction through effective problem resolution and strong interpersonal communication. Skilled in software management and inventory control, ensuring optimal performance and security across diverse systems.

Overview

8
8
years of professional experience

Work History

Technology Support Specialist

Lincoln Property Company
05.2023 - Current
  • Provided technical support to 3,200+ users (Windows 10, Windows 11).
  • Used ConnectWise ticketing system to manage/resolve support requests.
  • Managed iPhones/iPads in Meraki Mobile Device Management Portal and Verizon.
  • Kept software licenses current for computers and mobile devices.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Performed computer upgrades with data migration.
  • Managed inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Worked with Imaging server on workstation setup.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.

IT Help Desk Technician

Boy Scouts Of America
09.2022 - 05.2023
  • Answered incoming calls from all Scout shop locations in United States.
  • Created/resolved over 60 Jira tickets weekly for technical assistance on wide range of issues related to POS system(Mi9), AS400 (MMS), Printers.
  • Provided technical support to non-technical internal users remotely.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Documented transactions and support interactions in confluence for future reference and addition to knowledge base.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Managed inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
  • Shipped hardware to locations across United States.
  • Monitored network using Solar Winds.

System Administrator

CBDMD
09.2021 - 06.2022
  • Provided technical support for 200+ users on Windows and Mac systems.
  • Managed onboarding and offboarding of employees.
  • Managed inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
  • Kept software licenses current for computers and mobile devices.
  • Provisioned new software and hardware for use according to internal business and security policies.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Entered exact commands at computer terminals to activate specific sequences in support of IT operations.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.

IT Operations Associate

Thomson Reuters
05.2017 - 09.2021
  • Created all FTP accounts for lab and production data center environments.
  • ServiceNow ticket assignment.
  • Monitored Backups for lab and production data center environments.
  • Performed regular backup tape rotation for lab and production datacenter environments.
  • Performed regular amber light checks for lab and production data center environments.
  • Replaced failed hard drives at data center.
  • Provided technical support for 600+ users (Windows 7, Windows 10, Service Now).
  • End User troubleshooting with hardware break fix, software installs, user data migration, and setup of telecom systems.
  • Managed inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.

Education

Microsoft Certified: Azure Fundamentals AZ-900
01-2025

High School Diploma -

Clover High School
Clover, SC
06.2016

Skills

  • Active Directory Administration
  • Azure Active Directory Administration
  • Information Security
  • Performance Optimization
  • Data Management
  • Written Communication
  • Component Installation
  • Interpersonal Communication
  • Server Administration
  • Planning and Coordination
  • Inventory Management
  • Software Management
  • User Support and Troubleshooting
  • Data Backup
  • Support Ticket System Management
  • Remote Technical Support

Timeline

Technology Support Specialist

Lincoln Property Company
05.2023 - Current

IT Help Desk Technician

Boy Scouts Of America
09.2022 - 05.2023

System Administrator

CBDMD
09.2021 - 06.2022

IT Operations Associate

Thomson Reuters
05.2017 - 09.2021

Microsoft Certified: Azure Fundamentals AZ-900

High School Diploma -

Clover High School

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Noah Bates