Noah B. Lindsay
Richland,IN
Summary
Motivated IT and customer support professional with experience in service desk, call center, and remote monitoring environments. Skilled in troubleshooting hardware and software, managing tickets via tools like ServiceNow, and providing exceptional customer support. Known for teamwork, adaptability, and a strong eagerness to learn and grow in technical support roles. Seeking to contribute to a dynamic L1 Support team at Optomi.
Thorough professional handles basic routine maintenance to keep production equipment up and running. Self-starter experienced in sample preparation and materials packaging. Familiar with molding and casting machinery and processes.
Tech-savvy Telecommunication Intern certified in IT SUPPORT coupled with in-depth knowledge of computer hardware, software, installation and maintenance. Motivated and energetic individual skillful in troubleshooting local area network and wide area network systems and training users with hardware and software applications and uses. Structured and methodical team player commended for delivering exceptional customer service and IT support in remote and client-facing capacities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Molding Operator
Waupaca Foundry
05.2025 - Current
- Operate automated and manual molding machinery in a high-temperature industrial environment.
- Monitor equipment and production processes to ensure consistent quality and safety.
- Troubleshoot minor mechanical issues and perform routine maintenance.
- Follow strict safety and operational protocols.
- Collaborate with team members to meet daily production targets and deadlines.
- Develop strong attention to detail and problem-solving skills, transferable to IT support and monitoring roles.
Freelance Remote IT Support / FiveM Server Administration
01.2024 - Current
- Provided remote technical support to clients and server users.
- Monitored server performance and resolved connectivity or plugin issues.
- Managed user accounts, permissions, and ticket resolutions via service platforms.
- Ensured server uptime, backups, and optimized configurations.
Online Personal Shopper
Walmart
11.2024 - 01.2025
- Assisted customers and resolved issues in a high-volume environment.
- Followed safety, quality, and organizational protocols.
- Utilized handheld devices to manage order fulfillment and inventory.
Dishwasher & Kitchen Support
Ponderosa
05.2023 - 09.2023
- Maintained operational efficiency and cleanliness standards in a high-pressure environment.
- Assisted team with prep, restocking, and workflow management.
Busser & Team Support
Texas Roadhouse
03.2023 - 07.2023
- Provided efficient customer support and maintained workflow in fast-paced service areas.
- Collaborated with team members to manage high-volume periods.
Crew Member
Raising Cane’s
02.2022 - 05.2022
- Delivered excellent customer service while supporting team across multiple roles.
- Handled high-volume service efficiently and professionally.
Cook & Cashier
Lee’s Famous Recipe Chicken
10.2021 - 04.2022
- Provided customer support at POS while preparing and maintaining quality of menu items.
- Ensured compliance with food safety and sanitation standards.
Education
High School Diploma -
Heritage Park High School
Owensboro, KYSkills
- Service Desk & Call Center
- Remote desktop support and troubleshooting
- Ticketing system experience (ServiceNow, Jira, Confluence)
- Monitoring systems for alerts and incidents
- Customer service and conflict resolution
- Technical Skills:
- Windows & Linux OS installation, configuration, and support
- VPN, router, and network setup/troubleshooting
- Software installation, patching, and updates
- Basic malware detection and endpoint security
- Hardware setup, upgrades, and troubleshooting
- Soft Skills:
- Team player and dependable under pressure
- Strong communication (verbal and written)
- Adaptable and eager to learn new technologies
- Time management and multitasking
- Tooling selection
- Precision measurement
- Machine operation
- Equipment calibration
- Basic IT support
- IT support
- Litigation support
- Problem-solving support
- Drawer balancing
- Returns processing
- Product restocking
- Cash handling
- Brand awareness
- Sales experience
- E-commerce
- Store relations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Recipient of individual and departmental awards for providing stellar client service.
- Endorsements in software development and mobile applications.
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Completed manager training program.
Additional Strengths
- Reliable, punctual, and self-motivated
- Strong attention to detail and process adherence
- Quick learner with a positive attitude toward training and mentorship
- Comfortable working in fast-paced, team-oriented call center or support environments
- Flexible with hours and roles
Certification
- IT SUPPORT, GOOGLE - 8/13/2025
Languages
English
Native or Bilingual
Timeline
Molding Operator
Waupaca Foundry
05.2025 - Current
Online Personal Shopper
Walmart
11.2024 - 01.2025
Freelance Remote IT Support / FiveM Server Administration
01.2024 - Current
Dishwasher & Kitchen Support
Ponderosa
05.2023 - 09.2023
Busser & Team Support
Texas Roadhouse
03.2023 - 07.2023
Crew Member
Raising Cane’s
02.2022 - 05.2022
Cook & Cashier
Lee’s Famous Recipe Chicken
10.2021 - 04.2022
High School Diploma -
Heritage Park High School
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