Summary
Overview
Work History
Education
Skills
Timeline
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Noah Brock

Cincinnati

Summary

Retail professional prepared to drive sales and enhance customer service in dynamic retail environment. Successfully led teams to improve store performance and implemented process improvements that increased efficiency. Known for collaborative leadership and adaptability in meeting changing business needs. Expertise in inventory management and staff training.

Experienced with leading retail teams to achieve sales targets and enhance customer satisfaction. Utilizes strategic planning and effective communication to streamline operations and improve team performance. Track record of optimizing inventory management and driving consistent results through strong leadership.

Overview

4
4
years of professional experience

Work History

E-Commerce Supervisor

Kroger
09.2020 - Current
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Sought ways to improve processes and services provided.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

High School Diploma -

Reading High School
Cincinnati, OH
05-2020

Skills

  • Customer service
  • Critical thinking
  • Problem resolution
  • Complaint handling
  • Problem-solving
  • Retail operations
  • Coaching and mentoring
  • Motivating teams

Timeline

E-Commerce Supervisor

Kroger
09.2020 - Current

High School Diploma -

Reading High School

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Noah Brock