Summary
Overview
Work History
Education
Skills
Accolades
Timeline
Generic

Noah Brown

Cottage Grove,MN

Summary

Responsive team leader with strong mathematical, and technological background combined with motivational and encouraging style. Talented trainer, problem-solver, and planner. Takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and a positive attitude. Detailed Client Service Associate that has been known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Results-driven Data Entry Call Center Operative with extensive database management expertise. Proven history of successful error detection and correction.

Overview

7
7
years of professional experience

Work History

Call Driver

Maximus
Cottage Grove, MN
02.2021 - 09.2021
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Met or exceeded call speed, accuracy, and volume benchmarks consistently.
  • Documented conversations with customers to track requests, problems, and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Answered, screened and processed a high volume of calls daily with a call management system, and web-based communications.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations, and resolving problems to maximize efficiency.

Floor Supervisor

UPS
Eagan, MN
10.2020 - 01.2021
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Monitored daily shipping, handling, and receiving to promote smooth operations within the warehouse.
  • Supervised scheduling for freight and package shipments and managed return and transfer procedures.
  • Evaluated procedures, making corrections and changes to reduce safety issues and meet compliance.
  • Trained staff on material handling processes to reduce shipping times.
  • Satisfied reporting requirements with timely and accurate logging of daily activities.
  • Managed warehouse system updates to increase productivity and reduce errors.
  • Developed weekly schedules for warehouse employees.

Salesperson

Tradehome
cottage grove, Burnsville, MN
02.2020 - 10.2020
  • Assist shoppers with finding a shoe that works best for them.
  • Educate shoppers on the pros and cons of different brands of shoes.
  • Provide excellent customer service.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Developed eye for detail and suggested accessories to complement purchase.
  • Maximized efficiency and time management by effectively planning and organizing client routes within territory.

Host/ Dishwasher/ Busser

Junction 70
Cottage Grove, MN
04.2017 - 01.2020
  • Tasked with operating communications for to-go orders.
  • Always answering phone calls in a kind and courteous manner.
  • Answering any questions about the restaurant; our menu.
  • Scrubbed pots, pans, and trays by hand or cleaned using an industrial washing machine.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Maintained assigned areas to keep organized and clean by mopping the floor.
  • Removed built-up waste and potential contaminants from waste receptacles, machinery, and cooking equipment.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Maintained table setting by removing courses as completed and replenishing utensils.

Stockboy
Hastings, MN
08.2014 - 10.2016
  • Afton Apple Orchard Refill shelves of products when the product is low.
  • Give directions to orchard patrons when asked.
  • Explain the history of an assortment of fruit butter.

Education

Bachelor - Undecided

Inver Hills Community College
05.2019

High School Diploma -

Park High School

Skills

  • Statistical research
  • Trend analysis
  • Project management
  • Organizational skills
  • Clerical
  • Project planning
  • Basic math
  • Microsoft Office
  • Communication
  • Active listening
  • People skills
  • Work ethic
  • Mathematical models
  • Data entry
  • Call documentation skills
  • Data gathering
  • Call control skills
  • Inbound phone call management
  • Resolving issues
  • Customer communications
  • Quality control
  • Quality assurance optimization
  • Providing customer support
  • System documentation
  • Inventory control procedures
  • Dispute mediation
  • Merchandising knowledge
  • Superb time management
  • Sales expertise
  • Negotiation Tactics
  • Sales development
  • Product Sales
  • Outgoing personality
  • Product displays
  • Proficient with planograms and schematics
  • Heavy lifting
  • Mentoring and training
  • Boxing and labeling
  • Loading and unloading
  • Performance improvements
  • Employee development
  • Database documentation
  • Leadership
  • Teambuilding
  • Multitasking
  • Critical thinking
  • Planning

Accolades

Was on the 2019 all-state math team.

Timeline

Call Driver

Maximus
02.2021 - 09.2021

Floor Supervisor

UPS
10.2020 - 01.2021

Salesperson

Tradehome
02.2020 - 10.2020

Host/ Dishwasher/ Busser

Junction 70
04.2017 - 01.2020

Stockboy
08.2014 - 10.2016

Bachelor - Undecided

Inver Hills Community College

High School Diploma -

Park High School

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