Mental Health Advocacy
Noah Buchanan
Renton,WA
Summary
Transgender Therapeutic professional with extensive experience addressing mental health challenges and facilitating client growth. Known for collaborative approach and dedication to achieving meaningful results. Reliable team player with strong skills in conflict resolution and adaptability, ensuring client-centric care. Experienced with developing tailored treatment plans and therapeutic strategies. Utilizes evidence-based practices to support client well-being and growth. Track record of applying active listening and empathy to foster trust and effective communication.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
2
2
Certificates
Work History
Clinician
Authentic Counseling Associates
Sacramento, CA
02.2023 - 03.2025
- Delivered high-quality patient care by conducting thorough assessments, developing treatment plans, and providing ongoing therapeutic support.
- Developed tailored treatment plans to address the unique needs of each patient and promote optimal recovery.
- Participated in case reviews with multidisciplinary teams to discuss complex cases and develop collaborative solutions for individualized care plans.
- Implemented crisis intervention strategies when needed, ensuring immediate safety measures were in place for at-risk patients.
- Developed 30 educational materials for patients and families about various mental health conditions, treatment options, and coping strategies.
Personal Care Coordinator
Telecare Corporation
Sacramento, CA
03.2021 - 09.2021
- Managed a caseload of 20 clients, providing comprehensive case management services
- Collaborated with interdisciplinary teams to coordinate and monitor the delivery of services
- Advocated for clients rights and ensured access to appropriate resources and support systems
- Maintained accurate and up-to-date documentation of client interactions, progress, and outcomes
- Facilitated regular meetings with clients to review goals, address barriers, and track progress
- Coordinated referrals to community agencies for additional support services as needed
- Provided crisis intervention and emotional support to clients in challenging situations
- Educated clients on available community resources related to housing, employment, education, etc
- Developed strong relationships with local service providers to enhance referral networks
- Participated in case conferences and team meetings to discuss client progress and treatment plans
- Implemented evidence-based practices into daily work routines for improved client outcomes
- Monitored program effectiveness through data collection, analysis, and reporting
- Ensured compliance with agency policies, procedures, regulations, and ethical standards
- Supported clients in developing independent living skills such as budgeting or job searching
- Demonstrated cultural sensitivity when working with diverse populations
Recovery Counselor
STARS Behavioral Health Group
Sacramento, CA
08.2020 - 01.2021
- Designed, developed, and implemented 15 structured psychoeducational and skills-based group curricula, including topics such as life skills, LGBTQ+ identity, cultural humility, coping strategies, and DBT-informed practices.
- Fostered a supportive, inclusive environment that emphasized empowerment, accountability, and cultural responsiveness.
- Acted as a team lead and client advocate in interdisciplinary meetings, collaborating with therapists and managers to develop and implement effective treatment plans.
- Assisted with meal preparation and communal activities to promote independent living skills and peer connection.
- Established strong rapport with patients based on trust, empathy, and active listening skills.
- Managed caseloads efficiently while maintaining high quality of care, prioritizing critical cases when necessary.
ABA Behavioral Therapist
Learning Solutions Kids, Inc.
Sacramento, CA
09.2018 - 07.2020
- Provided 1:1 Applied Behavior Analysis (ABA) services to a caseload of 10 clients across school (Sacramento City Unified School District) and in-home settings.
Implemented individualized treatment plans developed by the PCBA, focusing on skill-building, behavior reduction, and developmental milestones.
Delivered regular client progress updates to supervisors and participated in treatment team communication.
Utilized basic ABA techniques including positive reinforcement, prompting, and data collection to support client behavior goals.
Collaborated closely with families, offering education and modeling behavior strategies to support consistency across environments.
Adapted interventions to meet each child’s needs, including neurodivergent and developmentally delayed populations.
ABA Therapist
Circle Consultation Services
Bloomington, IL
10.2017 - 03.2018
- Implemented individualized behavior intervention plans (BIPs) for 5 clients with autism spectrum disorder (ASD)
- Monitored and documented client progress using data collection techniques.
- Developed individualized treatment plans based on ABA principles to help clients reach goals.
- Developed and maintained strong relationships with clients'' families, resulting in increased trust and collaboration in the therapeutic process.
- Tailored behavioral strategies to individual needs, resulting in improved behavior management.
Customer Service Representative
State Farm
Bloomington, IL
08.2016 - 10.2017
- Managed 50–100 inbound calls per day, specializing in billing inquiries, policy support, and account troubleshooting for auto, home, and life insurance clients.
Maintained an average call time of 1–3 minutes, balancing speed and accuracy to resolve issues efficiently without compromising service quality.
Consistently achieved high customer satisfaction, earning 20 "Remarkable" recognitions for delivering standout service, empathy, and effective problem-solving.
De-escalated challenging situations with professionalism, turning escalated interactions into positive outcomes through calm, clear communication.
Collaborated across departments to ensure timely follow-ups, policy adjustments, and seamless claims support.
Crisis Worker
PATH
Bloomington, IL
03.2015 - 05.2016
- Provided immediate crisis intervention and emotional support to individuals in acute mental health distress via phone-based support lines.
Handled an average of 12–20 calls per shift, including 2–3 high-risk crisis calls requiring de-escalation, risk assessment, and safety planning.
Delivered trauma-informed care under pressure, maintaining calm and empathy in high-stakes conversations involving suicidal ideation, psychosis, and emotional dysregulation.
Offered resource navigation and community referrals through United Way and other local systems to connect callers with housing, food, legal, and healthcare services.
Collaborated with multidisciplinary teams when necessary to coordinate emergency response or follow-up care for vulnerable clients.
Education
Master of Science - Clinical Mental Health Counseling
Walden University
Minnesota City, MN 05.2020 - 11.2025
Bachelor of Science - Psychology
Illinois State University
Normal, IL 08.2014 - 05.2016
Associate of Arts - Psychology
Heartland Community College
Normal, IL 08.2012 - 07.2014
Skills
LGBTQIA Affirmative Therapy
undefinedCertification
Customer Service Foundations, Linkedin Learning
Websites
Interests
AI
Transgender
Writing
Quote
To be yourself in a world that is constantly trying to make you something else is the greatest accomplishment.
Ralph Waldo Emerson
Work Preference
Work Type
Full TimePart TimeGig WorkWork Location
HybridRemoteImportant To Me
Career advancementWork-life balancePersonal development programsWork from home optionFlexible work hoursTimeline
Customer Service Foundations, Linkedin Learning
01-2025
Social Media Marketing, Linkedin Learning
01-2025
Clinician
Authentic Counseling Associates
02.2023 - 03.2025
Personal Care Coordinator
Telecare Corporation
03.2021 - 09.2021
Recovery Counselor
STARS Behavioral Health Group
08.2020 - 01.2021
Master of Science - Clinical Mental Health Counseling
Walden University
05.2020 - 11.2025
ABA Behavioral Therapist
Learning Solutions Kids, Inc.
09.2018 - 07.2020
ABA Therapist
Circle Consultation Services
10.2017 - 03.2018
Customer Service Representative
State Farm
08.2016 - 10.2017
Crisis Worker
PATH
03.2015 - 05.2016
Bachelor of Science - Psychology
Illinois State University
08.2014 - 05.2016
Associate of Arts - Psychology
Heartland Community College
08.2012 - 07.2014
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