Noah Carsten
Westerly,RI
Summary
Driven employee adept in project management and fostering strong interpersonal relationships. Significantly increased brand visibility through innovative marketing and excelled in personnel oversight and customer service, ensuring high satisfaction levels. Demonstrated proficiency in computer skills and a collaborative approach, enhancing team productivity and creativity.
Overview
12
12
years of professional experience
Work History
Studio Manager & Ballroom Dance Instructor
The Dancing Feeling
01.2017 - Current
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Promoted a culture of continuous improvement within the team by encouraging open feedback and sharing best practices between colleagues.
- Oversaw the design and execution of marketing materials for the studio, increasing brand visibility and attracting new clients.
- Monitored project progress closely, addressing potential issues promptly to minimize delays or cost overruns.
- Managed advertising campaigns, registrations, and staff recruitment for multi-day events.
Customer Experience Coordinator
TJ Max
06.2012 - 05.2014
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Monitored Customer Experience team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Arts - General Education, Concentration in Marketing
Southern New Hampshire University
Hooksett, NH12.2017
Skills
- Project Management
- Personnel Oversight
- Computer Proficiency
- Strong Interpersonal and Presentation Skills
- Customer Service
- Project Planning
- Collaborative and Inclusive
- Active Listening and Communication
Accomplishments
Received a world title in competitive line dance from the United Country Western Dance Council showing perseverance, determination and strong work ethic.
Timeline
Studio Manager & Ballroom Dance Instructor
The Dancing Feeling
01.2017 - Current
Customer Experience Coordinator
TJ Max
06.2012 - 05.2014
Bachelor of Arts - General Education, Concentration in Marketing
Southern New Hampshire University
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