Noah Cass

Owner of a local faith-based business selling freshly roasted specialty coffee through an online website that I've created.

• Conducted target market research to discover customer needs and analyze competitor trends.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Passionate about learning and committed to continual improvement.
• Cultivated interpersonal skills by building positive relationships with others.

• Conducted regular product demonstrations for potential clients, showcasing the benefits of available products.
• Analyzed sales and customer data to identify buying trends and offer recommendations.
• Delivered orders to customers to drive full satisfaction.
• Completed daily pre- and post-trip vehicle inspections.
• Improved customer satisfaction by promptly addressing concerns and providing solutions to issues.
• Boosted revenues by upselling and cross-selling products to new and established customers.
• Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
• Operated delivery vehicles safely and efficiently.
• Maintained positive relationships with customers through excellent customer service.
• Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.

Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. A Shift Manager provides leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to customers.

Shift Managers perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting McDonald’s standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift, too. Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals.

As a Shift Manager, you may be responsible for:

• Food Safety

• Internal Communication

• Inventory Management

• Daily Maintenance and Cleanliness

• Managing Crew

• Quality Food Production

• Exceptional Customer Service

• Safety and Security

• Scheduling

• Training

Performed all of the duties of a Mcdonald's Crew Member while also training in new employees, and cross-training existing employees.

• Studied crew members during work shift to provide feedback and guidance in improving performance.
• Provided coaching and mentoring to employees.
• Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
• Established and maintained quality control standards.

Run orders, take orders, operate a POS system, present customers with purchase food, handle cash, prepare food, wash dishes. Used commercial culinary equipment including espresso machine and commercial ovens.

• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.