Noah Chapin
Hudsonville,MI
Summary
Detail-oriented IT Student Lead skilled in customer support, technical troubleshooting, and training material development. Committed to enhancing team collaboration and process improvement. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
2
2
years of professional experience
Work History
IT Student Lead
GVSU
Allendale, Michigan
08.2026 - Current
- Managed student times and schedules to make a cohesive work flow for the organization
- Developed training materials for new student techs, ensuring consistent messaging and knowledge transfer.
- Collaborated with other Student Leads on joint projects, enhancing teamwork and resource sharing.
- Proposed improvements to existing systems and processes, fostering innovation within the department.
IT Student Technician
GVSU
Allendale, Michigan
08.2024 - 08.2026
- Delivered timely support to professors and students across Allendale campus, ensuring seamless classroom operations.
- Applied technical skills to swiftly resolve issues during classroom sessions, maintaining instructional continuity.
- Troubleshot hardware and software issues for campus users, enhancing user experience and minimizing downtime.
- Worked with team members to roll out new IT projects and solutions.
- Performed routine maintenance on computer labs and equipment inventory.
Education
BBA - General Business
GVSU
Allendale, MI05-2028
High School Diploma -
Hudsonville Highschool
Hudsonville05-2024
Skills
- Technical troubleshooting
- Project management
- Training material development
- Process improvement
- Team collaboration
- Critical Thinking
- Organizational Skills
- Self Directed
- Flexible and Adaptable
- Dependable and Responsible
- Friendly, Positive Attitude
- Customer support
Timeline
IT Student Lead
GVSU
08.2026 - Current
IT Student Technician
GVSU
08.2024 - 08.2026
BBA - General Business
GVSU
High School Diploma -
Hudsonville Highschool