Noah Clark
Bartender
Knoxville,TN
Summary
Highly proficient in team building/ management. I have acquired basic accounting, mixology, and logistics knowledge as well as excellent up selling skills. I total, approximately, 6 years of customer service and retail sales experience, as well as 1 year of warehouse/ logistics, and 3 years of experience in the service industry. I’m 22 years old with an extremely strong work ethic and "Take Action" mindset. I possess a very upbeat, energetic, and all around positive, personality that has shown to be useful in the aspect of employee/guest relations and team development. I also have plenty of experience with food safety, alcohol safety, inventory management, and fast paced work environments.
Overview
7
7
years of professional experience
Work History
Bartender/Supervisor
East Coast Wings + Grill
Statesville , NC
2021.02 - 2024.07
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
- Set up tables in between patrons to reduce wait times.
- Inspected bar area to ensure cleanliness and proper setup.
- Conducted inventory of supplies, liquor and beer.
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
- Monitored daily sales transactions to ensure accuracy.
- Assisted in resolving customer complaints or issues quickly and courteously.
- Enforced all state laws pertaining to the sale of alcohol, tobacco, food items.
- Promoted a safe working environment by adhering to safety regulations and policies.
- Maintained up-to-date knowledge of current drink recipes and promotions.
- Provided exemplary customer service at all times while interacting with patrons.
- Maintained accurate records of financial transactions using POS systems.
- Reported any discrepancies in cash register funds to management.
- Oversaw the opening and closing procedures including counting money drawers and preparing bank deposits.
- Managed employee performance through coaching, counseling, mentoring and disciplining as needed.
- Performed weekly ordering of necessary supplies such as glasses, mixers and garnishes.
- Supervised day-to-day operations of the bar area ensuring compliance with health codes and sanitation standards.
- Supervised cleanliness of guest service areas before, during and after service.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
- Upsold customers from shelf to premium brands to help boost sales.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Warehouse Order Selector
Merchants Distributors, LLC
Lenoir , NC
2022.04 - 2022.10
- Optimized project completion time by multitasking duties using heavy equipment.
- Pulled merchandise to fulfill orders to specification.
- Assembled customer orders from stock and placed orders on pallets for shipping department.
- Picked products by matching numbers and product descriptions using voice audio headset.
- Shrink-wrapped and labeled customer orders and moved to loading dock staging area using electronic pallet jack or walkie-rider equipment.
- Prepared inventory for shipment by attaching tags and labels.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Packaged items with appropriate materials to prevent damage during shipping.
- Maintained knowledge of federal, state and local regulations to enforce adherence to requirements in daily operations and advise management on policy changes necessary for compliance.
- Labeled pallets with proper information for storage in correct locations within warehouse.
- Efficiently dealt with changes, delays and unexpected events to ensure customers received products on time.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Used hand trucks, pallet jacks and forklifts safely and efficiently.
Warehouse Worker
Target
Newton , NC
2021.03 - 2021.08
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Established and maintained good relations with customers, vendors and transport companies.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Used pallet jacks to move items to and from warehouse locations.
- Received deliveries, scanned packages and updated orders in internal database.
- Recognized defective material and reported issues to management.
- Counted and stocked different types of merchandise to comply with inventory control tag requirements.
- Staged and sorted multiple types of products for loading.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Moved large and bulky items manually or with equipment such as pallet jacks or forklifts.
- Tagged unmarked merchandise with item number.
- Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
- Complied with all local, state and federal requirements involving shipping and handling of hazardous materials.
- Logged unit quantities and entered data into inventory database.
- Accessed elevated products from manlifts and high-reach ladders.
- Employed first-in first-out protocols to reduce waste.
Customer Service Staff Member/ Supervisor
Publix Super Markets Inc
Mooresville , NC
2017.03 - 2021.03
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
- Answered multiple inbound calls per day and directed to individuals or departments.
- Recommended improvements to products and services to mitigate complaints.
- Trained new employees on procedures and policies to maximize team performance.
- Worked with Customer Service/Store/Assistant Store Managers to develop customer service improvement initiatives.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
Education
High School Diploma -
New Beginnings Christian Academy
Sherrills Ford03.2018
Skills
- Technologically savvy
- Adaptive team player
- Process optimization
- Problem-solving abilities
- Stockroom procedures
- Retail sales customer service
- Store maintenance
- In-store support
- Promotional support
- High-energy attitude
- Quality assurance controls
- Conflict mediation
- Customer relations
- Inbound and Outbound Calling
- Quality control
- Food handling procedures
- Equipment maintenance
- Inventory stocking
- Facility Cleaning
- Safety awareness
- Deboning
- Safe food handling
- Training & Development
- Team building
- People skills
- Multitasking
- Computer skills
- Relationship building
- Active listening
- Reliable and trustworthy
- Flexible
- Payment Processing
- Basic Accounting
- Cash Register Operation
- Point of Sale Systems
- Inventory
- Outstanding Customer Service
- Team Training and Development
- Organizational Ability
- Marketing and Sales Experience
- Staff Management
- Handling Difficult Customers
- Performance Improvement
Timeline
Warehouse Order Selector
Merchants Distributors, LLC
2022.04 - 2022.10
Warehouse Worker
Target
2021.03 - 2021.08
Bartender/Supervisor
East Coast Wings + Grill
2021.02 - 2024.07
Customer Service Staff Member/ Supervisor
Publix Super Markets Inc
2017.03 - 2021.03
High School Diploma -
New Beginnings Christian Academy
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