Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
24
24
years of professional experience
Work History
Director of Community and Economic Development
City Of Gunter
12.2022 - Current
Worked closely with organizational leadership and board of directors to guide operational strategy.
Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Monitored office workflow and administrative processes to keep operations running smoothly.
Monitored and coordinated workflows to optimize resources.
Managed daily operations while overseeing multiple locations to foster increased productivity.
Spearheaded innovative approaches to resource allocation and strategic planning.
Leveraged professional networks and industry knowledge to strengthen client relationships.
Monitored expenditures to mitigate risk of overages.
Interacted well with customers to build connections and nurture relationships.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Director of the Public Works Institute
University Of Texas At Arlington
10.2021 - 11.2022
Lead a department of 4- divisions comprised of 67 employees and contractual staff.
Captured opportunities with cities and counties throughout the State of Texas to offer our catalog of courses offered by the Public Works Institute.
Oversaw all scheduling, delivery and logistics of course materials. Served as the direct Division contact for managing the TXDOT Workforce Development contracts to deliver (73) Heavy Highway training courses.
Ensured PWI met contract expectations and goals. Served as the direct Division contact for managing the TXDOT - Local Technical Assistance Program (LTAP) grant for the State of Texas.
Ensured PWI meets grant expectations and goals. Served as the direct Division contact for managing the TXDOT Traffic Safety Grant contracts for City/County Government.
Ensured PWI met contract expectations and goals.
Developed and managed the PWI budget and monitor revenue and expenses, managed contract maintenance and approved expenditures relating to the program.
Accounted for the profit and loss status of the program. Reviewed and analyzed financial and training data and prepared financial and program assessment reports to leadership and external clients.
Developed proposals for contract and grant opportunities.
Produced monthly, quarterly and annual reports for grants.
Managed planning committees, educational design, program delivery, and evaluation of all program activities.
Created and implemented a nationwide marketing strategy utilizing multimedia, website, exhibitor presence, catalog, email/newsletter and social media to continually expand the program's business landscape.
Developed, implemented and managed PWI contractual agreements and relationships with individuals, companies and organizations regarding program curriculum and program training utilizing Work Made for Hire Agreements, Service Agreements and Host Site Affiliate Agreements. Addressed and resolved potential customer service issues with existing and new clients. Represented PWI in meetings, negotiations and presentations with senior executives from both the public and private sectors.
Developed positive working relationships with federal, state and local workforce agencies and employers to assure positive participant experiences.
Produced training partnerships with industry and associations. Provided direct supervision (train, evaluate, manage) to PWI program instructors, professional staff and support staff.
Assessed and updated existing PWI policy and procedures, ensuring they aligned with federal and state guidelines.
Identified, recruited and onboarded contract instructors and subject matter experts.
Interim Director of Building and Design Services
City Of West Lake Hills
04.2021 - 06.2022
Led a department of 4-divisions, Community Planning - Building Safety - Code Enforcement - Municipal Forrest Preservation
Familiarized myself with the City’s adopted codes, ordinances, and policies and swiftly established good relations with the City Council and appointed boards, as well as the development community.
Accelerated the current workflow of building permits and land use applications requiring public hearings, resolved land use development issues that had occurred continually in the past, and assisted in identifying my permanent replacement.
Coordinated with all stakeholders to include department heads, city administration and elected officials on all issues relating to existing and future land use development.
Provided professional analysis and recommendation to appoint ed board s and City Council on all land use applications for review and approval and collaborated and provided outstanding service to developers, builders, architects, and engineers.
Maintained a high rate of building permit review, issuing multi-million dollars’ worth in new residential/commercial construction.
President and CEO
Beyond The Shield LLC
04.2017 - 04.2021
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Cultivated strong relationships with external partners to foster collaboration and maximize resources.
Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
Reduced operational costs through strategic cost management initiatives.
Prepared annual budget forecasts and monitored performance to meet organizational objectives.
Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
Spearheaded development and implementation of distributed organizational structure to increase efficiency.
Managed financial, operational and human resources to optimize business performance.
Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Formulated and executed strategic initiatives to improve product offerings.
Oversaw business-wide changes to modernize procedures and organization.
Director of Planning and Building Services
City Of Stephenville
11.2015 - 02.2017
Developed and wrote transportation plans, sub-area designs, infrastructure prioritization schematics and green space designations.
Oversaw research and data compilation relevant to reports and map production, helping visualize demographic and socioeconomic data for executive decision-making.
Supported existing client municipalities with development reviews, answering public questions on behalf of clients and assisting with long-range planning efforts.
Utilized GIS software to develop maps, author geospatial data and conduct technical analyses.
Recruited new skilled professionals, creating a diverse professional department, and increasing efficiency of the development review process that subsequently improved the department’s image and its relationship with the development community.
Demonstrated our partnership with Tarleton State University as a guest lecturer, and by our collaboration on the development of a new football stadium.
Led and oversaw all operations of 5-divisions including Community Planning, Building Safety, Global Information Systems, Code Enforcement, and Public Health.
Improved current review process operations through the acquisition of new software and implementation of new procedures.
Supervised evaluation of re-zonings, ordinance amendments, site plans and permits.
Assisted with internal financial planning, analysis and budgeting.
Created new methodologies to improve planning process and results.
Mentored and supported 6 department employees to create strong workplace culture.
Senior Economic Development Planner
City Of Yuma
09.2004 - 11.2015
Collaborated with the Yuma Crossing National Heritage Area (YCNHA) to double the size of the City of Yuma Downtown Redevelopment Area, and with local business and property owners that increased support by 90% for the new City of Yuma Redevelopment plan.
Co-authored and project managed the Downtown Redevelopment Plan, which was unanimously adopted by the Council, resulting in $30MM of commercial development and public infrastructure. Marketed the plan and attracted both new and existing businesses and franchises to relocate and build in the new Downtown Area.
Researched and conducted an in-depth organizational analysis in developing a 5-year Strategic Master Plan.
Facilitated, authored and presented the City of Yuma 2015 Yuma Police Department Strategic Master Plan, enabling the department to make improvements in target areas by 80%.
Facilitated, authored the City of Yuma 2008 Fire Department Services and Facilities Plan which established a vision for the next 10-years.
The City of Yuma Fire Services and Facilities Plan was awarded Best Study by the American Planning Association of Arizona, and the strategic location of six new multi-million-dollar fire stations significantly reduced emergency response times by 80%.
Established collaborative and technical relations with command and staff of U.S. Marine Corps Air Station (MCAS) - Yuma regarding new land use development impacts on the air base, flight paths, and adjacent bombing ranges.
Participated on environmental impact study {EIS) review for the Bell Boeing V22 Osprey support aircraft, and an environmental impact study (EIS) to review for the Lockheed Marten F-35 VTOL Lightning fighter aircraft.
Coordinated with 5-major U.S. Government departments, and completed new updates to the Public Services, Public Outreach, Safety, and the Redevelopment and Implementation chapters of the City of Yuma 2012 General Plan. The plan was unanimously adopted by City Council.
Decreased application review time by 40% through collaboration with professional engineers, architects, project managers, attorneys, surveyors, appraisers, contractors on many new real estate construction projects.
Collaborated with all stakeholders to include department heads, city administration and elected officials on all issues relating to existing and future land use development resulting in a 50% increase in clear internal communications.
Planner - Urban Land Use
Yuma County
05.2003 - 09.2004
Managed project timelines, filing documents properly and on time.
Oversaw architectural plan creation and dealt with issues regarding zoning and development.
Developed presentations to demonstrate planning initiatives and research.
Corresponded with clients and project contributors to provide status updates and solidify timelines.
Maintained and applied knowledge of local and state government codes and requirements regarding land use.
Prepared, maintained and updated files, land use data and statistics.
Prepared reports using statistics, charts and graphs to illustrate planning studies in areas such as population, land use or zoning.
Responded to public inquiries and complaints.
Spoke publicly to discuss planning projects, garner interest and build support for community areas and government buildings.
Outlined data about population, land usage and zoning data with charts, graphs and PowerPoint presentations.
City Planner
City Of Gunnison
01.2001 - 05.2003
Gave presentations to groups of interested parties conveying complex plans and proposals.
Formulated plans for urban development and redevelopment.
Conducted research and surveys, analyzed data and compiled reports according to local, state and federal guidelines.
Prioritized workloads and managed work time to keep projects moving according to timelines.
Prepared and presented statistical and technical data.
Developed presentations to demonstrate planning initiatives and research.
Managed project timelines, filing documents properly and on time.
Developed relationships with all community stakeholders, visitors, business owners, and residents of the Gunnison Community.
Co-led three divisions consisting of Community Planning, Building Safety, and Fire Inspection and Prevention.
Collaborated with professional engineers, architects, project managers, attorneys, surveyors, appraisers, and contractors in many new real estate construction projects.
Oversaw operations involving all stakeholders, department heads, city administration and elected officials on all issues relating to existing and future land use development resulting in a 60% increase in clear internal communications.
Planner - Urban Land Use
Yuma County
06.1999 - 01.2001
Lead community outreach efforts for the 2010 Yuma County Comprehensive Plan through communication and interpersonal skills in unincorporated communities through the organization of volunteer planning action committees.
Coauthored and presented a final draft of the Yuma County 2010 Comprehensive Plan to the Board of Supervisors which they unanimously approved and adopted.
Managed project timelines, filing documents properly and on time.
Oversaw architectural plan creation and dealt with issues regarding zoning and development.
Spoke publicly to discuss planning projects, garner interest and build support for community areas and government buildings.
Collaborated cross-functionally with planning and other teams to cement partnerships and achieve mutual goals.
Education
MBA - Business Administration And Management
University of Phoenix
Yuma, AZ
05.2009
Bachelor of Arts - Urban Planning
University of Utah
Salt Lake City, UT
05.1999
Skills
Business Planning
Project Coordination
Staff Management
Business Administration
Logistics Management
Contract Negotiation
Project Management
Issues Resolution
Strategies and Goals
Crew Collaboration
Charismatic Leader
Legal and Regulatory Compliance
Story Pitching
External and Public Relations
Organizational Development
Strategic Planning
Accomplishments
Commendation, City of Yuma Police Department “Dedication and Service to the City of Yuma Police Department and Strategic Master Planning Group”, 2015.
Best Study, American Planning Association for 2007, City of Yuma Fire Services and Facilities Plan, 2008.
Commendation, City of Yuma Fire Department In appreciation for contributions and individual talents rendered to the City of Yuma Fire Department, 2008.
Commendation, Arizona American Planning Association, In appreciation of exceptional dedication and leadership, 2008
Eagle Scout, Awarded by the Great Salt Lake Council, Boy Scouts of America October 1989.