Noah Davila
Norwich,CT
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support while being experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction, communication and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Front End Services TA
Walmart
06.2023 - Current
- Resolved customer inquiries via phone and email, ensuring prompt and accurate responses.
- Trained new staff on company policies, procedures, and customer service best practices.
- Handled escalated complaints effectively, providing solutions that enhanced customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Norwich Free Academy
Norwich06-2024
Skills
- Customer service
- Customer relations
- Problem resolution
- Conflict resolution
Timeline
Front End Services TA
Walmart
06.2023 - Current
High School Diploma -
Norwich Free Academy