Responsible for representing the company as a liaison with pool boards and homeowners
Supervised cleaning and maintaining pools, ensured safe and efficient pool and facility operations, maintained detailed logs of chemical readings, and met required operating standards
Taught, trained, and certified successful lifeguard candidates
Assisted with running lifeguard and pool operator staff through various in-service trainings, including water skills, CPR, first aid, and facility-specific scenarios
Assisted in all aspects of prepping outdoor pools for summer operations, including draining and filling of pools, whitecoat cleaning, and water feature installations
Assisted in all aspects of pump and filter maintenance including repairing and installing new pumps, filter tanks, and piping
Experienced with bathroom fixtures, chemical feeders, pool filters (High-rate sand), pool light, operating and occasional repairing of pool features/equipment (leaking slides, broken vacuums, loose valves, etc)
Personal, hands-on maintenance and repairing of facilities when supplies/services were extremely limited due to budget constraints during a challenging economy
Managed pool operator and Lifeguard schedule
Conducted targeted advertising to increase customer base
Conducted contract quoting for both residential and commercial facilities
Proficient in Microsoft Office including Word, PowerPoint, Excel Forms, Teams, SharePoint, and Homebase.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Devised processes to boost long-term business success and increase profit levels.
Supervised operations staff and kept employees compliant with company policies and procedures.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Partnered with vendors and suppliers to effectively manage and budget.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Trained new employees on proper protocols and customer service standards.
PT Supervisor/LGI
Rockville Swim and Fitness Center
01.2020 - Current
Pool Supervisor/Lifeguard Instructor
Supervised cleaning and maintaining pools, ensured safe and efficient pool and facility operations, maintained detailed logs of chemical readings, and met required operating standards
Taught, trained, and certified successful lifeguard candidates
Assisted with running lifeguard staff through various in-service trainings, including water skills, CPR, first aid, and facility-specific scenarios
Assist with planning, prep, and execution of multiple City events.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Maintained compliance with company policies, objectives, and communication goals.
Evaluated employee performance and coached and trained to improve weak areas.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Manger of Aquatics
City of Odessa Park and Recreation
06.2023 - 12.2023
Plan, organize, and manage all maintenance projects for Aquatic venues
Develop, plan, and implement strategic goals and objectives in accordance with the core purpose, mission, value, and vision of the City
Developed and planned both short-term and long-term operational and maintenance plans for the proper operation of aquatic venues
Monitoring expenditures of for the aquatic venues to ensure operations are done within budgetary constraints
Maintain running inventory of all parts, chemicals, and equipment for the Aquatic venues
Ensure compliance with all relevant laws and regulations related to aquatic venues and programs, such as ADA requirements of state/county health and safety codes
Plan, manage, and implement aquatic-based programs
Assist Special Event Manager with programs outside of the Aquatic venues
Pool Operator/Program Assistant of Pool Operations
University of Maryland Recreation
08.2021 - 05.2023
Pool Operator/Program Assistant of Pool Operation and Aquatic Technicians/Lifeguard Instructor
Supervised cleaning and maintaining pools, ensured safe and efficient pool and facility operations, maintained detailed logs of chemical readings, and met required operating standards
Taught, trained, and certified successful lifeguard candidates
Assisted with running lifeguard and pool operator staff through various in-service trainings, including water skills, CPR, first aid, and facility-specific scenarios
Assisted in all aspects of prepping outdoor pools for summer operations, including draining and filling of pools, whitecoat cleaning, and water feature installations
Assisted in all aspects of pump and filter maintenance including repairing and installing new pumps, filter tanks, and piping
Experienced with bathroom fixtures, chemical feeders, pool filters (High-rate sand), pool light, operating and occasional repairing of pool features/equipment (leaking slides, broken vacuums, loose valves, etc)
Personal, hands-on maintenance and repairing of facilities when supplies/services were extremely limited due to budget constraints during a challenging economy
Supervised the inventory, maintenance, care, and set up of Colorado Timing Equipment
Managed pool operator and aquatic technician schedule
Proficient in Microsoft Office including Word, PowerPoint, Excel Forms, Teams, SharePoint, and WhentoWork.
Wrote and revised maintenance procedures.
Diagnosed and repaired problems with electrical and mechanical systems.
Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Tested systems, noting issues and completing preventive maintenance.
Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Created and updated records and files to maintain document compliance.
Pool Manager/Supervisor/Lifeguard Instructor
Georgetown Aquatics
05.2020 - 08.2021
Pool Manager/Supervisor/Lifeguard Instructor
Supervised cleaning and maintaining pools, ensured safe and efficient pool and facility operations, maintained detailed logs of chemical readings, and met required operating standards
Supervised, taught, trained, and certified successful lifeguard candidates
Assisted with running lifeguard staff through various in-service trainings, including water skills, CPR, first aid, and facility-specific scenarios
Assisted in all aspects of prepping outdoor pools for summer operations, including draining and filling of pools, whitecoat cleaning, and water feature installations
Assisted in all aspects of pump and filter maintenance including repairing and installing new pumps, filter tanks, and piping
Experienced with bathroom fixture, chemical feeders, pool filters (High-rate sand), pool light, operating and occasional repairing of pool features/equipment (leaking slides, broken vacuums, loose valves, etc)
Personal, hands-on maintenance and repairing of facilities when supplies/services were extremely limited due to budget constraints during a challenging economy
Supervision of multiple pools, ensuring schedules are done and updated, supplies are in stock, and staff is completing daily tasks
Supervised running lifeguard staff through various in-service trainings, including water skills, CPR, first aid, and facility-specific scenarios at multiple pools
Manage schedules at multiple locations for lifeguards and pool operators.
Senior Pool Operator/Lifeguard Instructor/Swim Lesson Instructor
Montgomery County Recreation
04.2015 - 08.2021
Senior Pool Operator/Lifeguard Instructor/Swim Lesson Coordinator
Supervised cleaning and maintaining pools, ensured safe and efficient pool and facility operations, maintained detailed logs of chemical readings, and met required operating standards
Ensured safe operation of the pool and patrons in accordance with Montgomery County Regulations and State Laws
Assisted Recreation Specialists with arranging the aquatic facility for large swim meets, including setting up and testing the Colorado Time System and moving large bulkheads
Assisted with running lifeguard staff through various in-service trainings, including water skills, CPR, first aid, and facility-specific scenarios
Taught, trained, and certified successful lifeguard candidates
Taught various levels of swim lessons ranging from beginner and youth classes to upper level adult classes
Responsible for filling out lesson report cards for students and assisted with providing swim lesson evaluations to give patrons an accurate recommendation of which lesson to sign their child up for
Exemplified consistent good customer service and safe working practices with staff and patron management, Pool chemistry (tests & chemicals), rescues and emergency response, Emergency Action Plain coordination and In-service Trainings
Experienced with HVAC Systems, chemical feeders, pool filters (High-rate sand), operating and occasional repairing of pool features/equipment (leaking slides, broken vacuums, loose valves, etc) Personal, hands-on maintenance and repairing of facilities when supplies/services were extremely limited due to budget constraints during a challenging economy
Proficient in Microsoft Office including Word, Power Point, Excel Forms, Teams, and SharePoint, as well as Point Of Sale and ActiveMontgomery
Assisted Recreation Specialists and Supervisors in training and orienting newly certified pool operators to operations, staff management, and pump room and pool maintenance in multiple aquatic facilities
Assisted Property Manager in all aspects of prepping outdoor pools for summer operations, including draining and filling of pools, whitecoat cleaning, and water feature installations.
Checked, repaired and repacked survival equipment to meet specifications.
Education
Bachelor of Science - Kinesiology
The University of Maryland
College Park, MD
05.2023
Skills
Production
Customer Service
Health and Safety Compliance
Organizational Management
Performance Monitoring
Document Control
Maintenance Planning
Schedule Management
Certification
ARC Lifeguard/First Aid/CPR/AED for the Professional Rescuer
ARC Lifeguard Instructor
Pool and Hot Tub Alliance CPO
NRPA Aquatic Management Professional
Timeline
Manger of Aquatics
City of Odessa Park and Recreation
06.2023 - 12.2023
Operations Manager/Lead Instructor
Rubini Pool Service
03.2022 - Current
Pool Operator/Program Assistant of Pool Operations
University of Maryland Recreation
08.2021 - 05.2023
Pool Manager/Supervisor/Lifeguard Instructor
Georgetown Aquatics
05.2020 - 08.2021
PT Supervisor/LGI
Rockville Swim and Fitness Center
01.2020 - Current
Senior Pool Operator/Lifeguard Instructor/Swim Lesson Instructor
Sr. Director Operations, Technology & Business Dev at Asc3nd Technologies GroupSr. Director Operations, Technology & Business Dev at Asc3nd Technologies Group