Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Noah Donovan

Frisco,TX

Summary

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

7
7
years of professional experience

Work History

Operations Manager

Zara
10.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Ecommerce Department Manager

Kroger
09.2022 - 10.2024
  • Monitored team progress and enforced deadlines.
  • Delegated daily tasks to team members to optimize group productivity.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.

Moving Manager

First Step Moving
07.2020 - 09.2022
  • Managed up to 12 personnel spread across 4 teams.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Communicated with customers regarding moving needs and deadlines.
  • Handled customer transactions for services rendered and helped clients fill out appropriate paperwork.
  • Coordinated pick-ups and deliveries with clients.
  • Protected customers' items from damage with proper padding and bracing.
  • Met strict deadlines by working quickly to pack, load and transport belongings.
  • Protected company inventory by maintaining and organizing storage areas.
  • Lifted as much as 250 pounds alone and higher weights with team-based techniques.
  • Loaded and unloaded company trucks with tools, equipment and furniture.
  • Followed customer instructions about placement of items and special considerations for handling.
  • Walked through customer sites with checklists to verify job completion.

Executive Assistant to the CEO

MVP Volleyball Club
01.2020 - 07.2020
  • Executed special objectives and projects in response to executive team and board member requests.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Performed various clerical tasks and organized office areas to promote productivity.
  • Provided assistance communicating, typing correspondence or obtaining information.

Ecommerce Department Employee

Kroger
07.2018 - 01.2020
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Used product knowledge to suggest items to match client needs.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Greeted customers to determine wants or needs.

Education

Bachelor of Science - Business Management

Collin County Community College
Plano, TX
05-2028

Skills

  • Production Monitoring
  • Issue Resolution
  • Problem-Solving
  • Analytical Thinking
  • Quality Improvement
  • Problem-solving
  • Team leadership
  • Operations management

Timeline

Operations Manager

Zara
10.2024 - Current

Ecommerce Department Manager

Kroger
09.2022 - 10.2024

Moving Manager

First Step Moving
07.2020 - 09.2022

Executive Assistant to the CEO

MVP Volleyball Club
01.2020 - 07.2020

Ecommerce Department Employee

Kroger
07.2018 - 01.2020

Bachelor of Science - Business Management

Collin County Community College

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Noah Donovan