Noah Drummond
Salem,VA
Summary
Dedicated Service Technician with extensive experience at Service Experts, excelling in customer service and troubleshooting. Proven ability to increase customer satisfaction through effective communication and timely service. Skilled in diagnosing operational issues and adhering to safety protocols, while maintaining a strong work ethic and attention to detail in all tasks.
Overview
9
9
years of professional experience
Work History
Service Technician
Aireserv
11.2024 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Service Technician
Service Experts
04.2018 - 09.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Install Helper/new Construction
Cundiff Heating & Air Cond
04.2016 - 04.2018
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Contributed to a safe work environment by maintaining cleanliness and order in the workspace.
- Operated various hand and power tools to complete general tasks.
- Supported skilled workers with tasks such as measuring, cutting, and assembling materials for successful project completion.
Education
Diploma - Core
Homeschool
Roanoke, VA05.2013
Skills
- Attention to detail
- Customer service
- Work with minimal supervision
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Professional and courteous
- Customer relationship management
- Hard worker
- Moral and Ethics are top priority
Timeline
Service Technician
Aireserv
11.2024 - Current
Service Technician
Service Experts
04.2018 - 09.2024
Install Helper/new Construction
Cundiff Heating & Air Cond
04.2016 - 04.2018
Diploma - Core
Homeschool
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