Summary
Overview
Work History
Education
Skills
Timeline
Generic

Noah Ferreira

Keaau

Summary

Customer-focused professional with a strong track record at G2 Secured Staff, specializing in problem-solving and relationship management. Enhanced passenger satisfaction through effective communication and conflict resolution strategies. Proven ability to manage multiple priorities in fast-paced environments while ensuring efficient service delivery. Experienced in animal care, eager to transition into a career that leverages passion and expertise in animal welfare.

Overview

6
6
years of professional experience

Work History

Passenger Assistance Agent

G2 Secured Staff
08.2024 - Current
  • Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
  • Explained luggage fees and check-in processes so that travelers were well-prepared and had documents ready.
  • Demonstrated flexibility in scheduling, adapting to fluctuating airport traffic patterns as needed for optimal efficiency.
  • Stayed up to date with latest airport, security and airline regulations and policies.
  • Delivered exemplary service to every traveler to keep check-in process efficient and pleasant.
  • Managed multiple priorities in a fast-paced environment, ensuring timely completion of all assigned tasks.
  • Maintained professional appearance and demeanor at all times to give all guests best impression.

Caretaker / Machine Operator

Nanawale Community Association
01.2023 - 05.2024
  • Built positive professional tenant relationships for high satisfaction levels.
  • Collaborated effectively with fellow caretakers and management staff in shared decision-making processes that benefit the overall community.
  • Supervised contractors during on-site projects, ensuring work quality met or exceeded expectations.
  • Performed minor repairs, including painting, replacing lightbulbs and repairing plumbing, for safe tenant facilities.
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
  • Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Conducted regular health checks on animals under care, noting any changes in appearance or behavior that could indicate potential issues.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.

Auto Detailer / Parts Delivery

Tony Honda
03.2021 - 03.2023
  • Washed cars and trucks daily for auto dealership.
  • Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
  • Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Developed strong relationships with customers by providing professional and courteous service during deliveries.
  • Increased customer satisfaction by ensuring timely and accurate parts delivery to various locations.
  • Assisted in training new Parts Delivery Drivers on company policies, procedures, and safety standards.

Forklift Operator

HPM Building Supply
05.2019 - 01.2021
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.

Education

No Degree - Business

Iowa Central Community College
Fort Dodge, IA

High School Diploma -

Waiakea High School
Hilo, HI
05.2016

Skills

  • Problem-solving skills
  • Positive attitude
  • Customer service and care
  • Problem-solving
  • Relationship building
  • Organizational skills
  • Goal-oriented mindset
  • Clear communication
  • Customer complaint resolution
  • Documenting information
  • Customer needs determination
  • Ensuring customer satisfaction
  • Service support
  • Critical thinking
  • Flexible schedule
  • Conflict resolution
  • Recordkeeping proficiency

Timeline

Passenger Assistance Agent

G2 Secured Staff
08.2024 - Current

Caretaker / Machine Operator

Nanawale Community Association
01.2023 - 05.2024

Auto Detailer / Parts Delivery

Tony Honda
03.2021 - 03.2023

Forklift Operator

HPM Building Supply
05.2019 - 01.2021

No Degree - Business

Iowa Central Community College

High School Diploma -

Waiakea High School

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