Summary
Overview
Work History
Education
Skills
Timeline
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Noah Ficarrotta

New Port Richey,FL

Summary

Dynamic Operations Director at Chick-fil-A with a proven track record in operational excellence and staff development. Spearheaded change management initiatives, enhancing employee morale and skills proficiency. Expert in policy enforcement and customer service management, driving organizational transformation while effectively addressing customer concerns. Also have had small amounts of Law Enforcement Training with the Pasco Explorer Post and have been invited to training trips with the Explorer Post before.

Overview

4
4
years of professional experience

Work History

Operations Director

Chick-fil-A
04.2021 - Current
  • Led, supervised and provided strategic direction for workforce of over 30 employees per shift.
  • Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
  • Designed training programs for employees that resulted in increased skills proficiency and higher workplace morale.
  • Addressed multiple customer complaints and problem solved in order to fix the problem if possible
  • Trained new management employees

Education

High School Diploma -

J.W. Mitchell High School
Trinity FL
06-2023

Skills

  • Operational excellence
  • Standard operating procedures
  • Staff management
  • Staff training and development
  • Pasco Explorer Post(Some Law Enforcement Knowledge)
  • Overseeing training
  • Operations oversight
  • Policy development and enforcement
  • Customer service management

Timeline

Operations Director

Chick-fil-A
04.2021 - Current

High School Diploma -

J.W. Mitchell High School

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Noah Ficarrotta