Noah Fox
Avalon,NJ
Summary
Dynamic Front Desk Agent with a proven track record at Icona Resorts, excelling in customer service and guest relations. Expert in managing reservations and financial transactions, enhancing guest satisfaction through effective problem-solving and communication. Recognized for improving operational efficiency and training new staff, contributing to a seamless guest experience.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Front Desk Agent/Front Desk Night Auditor
Icona Resorts
04.2025 - Current
- Greeted guests with professionalism, enhancing first impressions and guest satisfaction.
- Managed check-in and check-out processes efficiently, ensuring smooth guest transitions.
- Provided information about resort amenities and local attractions to enhance guest experiences.
- Collaborated with housekeeping and maintenance teams to address guest needs effectively.
- Assisted in maintaining accurate reservation records using property management software.
- Handled guest inquiries and complaints promptly, fostering positive guest relations.
- Collected room deposits, fees, and payments.
- Supported front desk operations by organizing paperwork and managing lobby presentation standards.
- Managed daily financial reconciliations, ensuring all transactions aligned with hotel policies.
- Monitored security systems and conducted regular property inspections for safety compliance.
- Assisted in training new front desk staff on procedures and software usage effectively.
- Generated nightly reports detailing occupancy rates and revenue metrics for management review.
- Logged wake-up call requests and set up automatic rings in system.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
Resturaunt Manager
Dubs Chill N Fill
08.2024 - 12.2024
- Developed and implemented operational strategies to enhance team productivity.
- Trained new staff on company policies and procedures for optimal performance.
- Monitored inventory levels and facilitated timely restocking processes.
- Assisted in resolving customer inquiries to maintain satisfaction and loyalty.
- Managed and motivated employees to be productive and engaged in work.
- Developed and maintained relationships with customers and suppliers through account development.
Skills
- Problem-solving skills
- Cash handling
- Time management
- Guest relations
- Oral and written communications
- Administrative skills
- Reservation systems
- Front desk management
- Microsoft office
- Front office support
- POS systems
- Room assignments
- Documentation
- File management
- Registration processing
Education
High School Diploma -
Redwood Highshool
Larkspur, CA 08.2018 - 06.2022
Timeline
Front Desk Agent/Front Desk Night Auditor
Icona Resorts
04.2025 - Current
Resturaunt Manager
Dubs Chill N Fill
08.2024 - 12.2024
High School Diploma -
Redwood Highshool
08.2018 - 06.2022