Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Housing Services Agent
City of Tucson
01.2024 - 09.2024
Assist in acquiring Shelter Plus Care II grant and all associated clients
Design and Recreate Paperwork for Intake and Client Files
Case management of high needs clients with physical or mental health disabilities and history of homelessness
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Design and create pamphlets and office signage
Care Coordinator
City of Tucson
06.2022 - 01.2024
Provide short term case management to individuals referred within the City of Tucson and through 311
Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
Contributed to development of organizational policies and procedures related to care coordination, ensuring alignment with industry standards and best practices.
Create and maintain extensive resource list of local and national social service resources
Used company software and databases to maintain records of services performed and patient conditions.
Homeless Youth Services Manager
Our Family Services
06.2020 - 06.2022
Manage multiple Federally Funded Youth Rapid Rehousing grants in addition to Youth Street Outreach and YHDP Navigation and Diversion programs
Oversaw a total of 10 case managers and street outreach staff with approximately 200 homeless youth enrolled at any time
Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
Prepare annual, semi-annual, and quarterly reports per Federal regulation
Collaborated with interdisciplinary teams to develop holistic care plans addressing all aspects of clients' lives.
Facilitated professional development opportunities for staff members, fostering a culture of continuous learning and improvement within the team
Championed a strengths-based approach to case management, empowering staff and clients to build upon their existing skills and abilities while addressing challenges head-on.
Managed budgets effectively, ensuring optimal financial performance and adherence to Federal regulations
Oversaw accurate documentation of client progress notes, maintaining compliance with federal requirements as well as organizational policies and procedures.
Represent agency at Tucson Pima Collaboration to End Homelessness, Homeless Youth Coalition, and Youth Action Committees
Residential Vocation Coordinator
Chapel Haven West
08.2018 - 06.2020
Teach and facilitate vocation-related lessons to young adults on the Autism Spectrum
Organize, plan, and implement work-study program for approx. 10-15 students at a time
Case manage individuals seeking paid employment, increased the hiring rate by over 50%
Assist individuals in applying and interviewing for jobs
Establish and maintain community resources and connections through ongoing communication and outreach
Schedule and oversee 7 job coaches
Shift Supervisor
Starbucks
10.2015 - 08.2018
Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Responded to and resolved customer questions and concerns.
Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Starbucks College Achievement Scholarship recipient
Education
Masters of Business Administration -
University of Arizona
Tucson, AZ
2025
Bachelor of Arts - Interdisciplinary Studies
Arizona State University
Tucson, AZ
2018
Skills
Crisis Intervention & Conflict Resolution
Interdisciplinary Collaboration
Organization and Multitasking
Documentation And Reporting
Email and Telephone Etiquette
Care Coordination, Planning & Advocacy
Accomplishments
2023 - BDB Brunch, Co-Show Director & Digital Media Designer
2022 - The Policing Project: Reimagining First Response in Tucson, Advisory Committee Member & Participant
Volunteer Experience
2017 - Southern Arizona Gender Alliance, Intern
2010 to 2014 - Tucson Cold Wet Noses, Special Needs Dog Foster