Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Noah Gifford

Glens Falls,NY

Summary

Dynamic Customer Success Agent at Allstar Systems, renowned for enhancing client satisfaction through innovative problem-solving and tailored success plans. Skilled in pipeline management and mentoring, I fostered a collaborative environment that empowered junior agents, driving team success and elevating brand awareness.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Success Agent

Allstar Systems
06.2022 - Current
  • Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Conducted regular follow-ups with clients to ensure satisfaction, identify areas for improvement, and address any concerns promptly.
  • Developed customized success plans for clients based on their unique needs, goals, and challenges.
  • Mentored junior agents, providing guidance and support to help them develop their skills and achieve success within the company.

Education

Associate of Applied Science - Information Technology

Suny Adirondack
Queensbury, NY
05-2023

Skills

  • Creativity and innovation
  • Brand awareness
  • Email etiquette
  • Pipeline management

Accomplishments

I graduated from Suny Adirondack earning a certificate in Information Technology


I am really good with working with others and dealing with customers.


I have spent the last few years working as a end user support agent, Help Desk, So I am really good at talking to individuals that need any kind of assistance

Certification

Information Technology

Languages

English
Full Professional

Timeline

Customer Success Agent

Allstar Systems
06.2022 - Current

Associate of Applied Science - Information Technology

Suny Adirondack

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