Noah Gill
DeRidder,LA
Summary
Dynamic Field Service Supervisor with Caliber Valve & Controls, skilled in managing service operations and enhancing customer satisfaction. Proven track record in troubleshooting and preventive maintenance of complex equipment, leading to improved efficiency and reduced downtime. Strong communicator and team leader, fostering client relationships and promoting safety awareness within diverse teams.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Field Service Supervisor
Caliber Valve & Controls
02.2023 - Current
- Assisted in implementing safety protocols during field operations.
- Supported team in troubleshooting equipment issues on-site.
- Learned and applied best practices for machinery maintenance tasks.
- Documented service reports to ensure accurate records of maintenance activities.
- Coordinated schedules for field service technicians to optimize efficiency.
- Observed experienced technicians to enhance technical knowledge and skills.
- Engaged with customers to understand service needs and improve satisfaction levels.
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
- Ensured compliance with company policies, industry regulations, and environmental standards through diligent oversight of field activities.
- Established strong relationships with clients through excellent communication skills and professional conduct.
- Led team of up to 6-10 service technicians in field activities.
- Promoted safety awareness within the team, leading to a reduction in workplace accidents and incidents.
- Supported company''s growth strategy by expanding into new territories as a reliable Field Service Supervisor achieving targeted goals.
Service Technician
Caliber Valve & Controls
06.2020 - 02.2023
- Diagnosed and repaired mechanical issues in various equipment types, ensuring optimal functionality.
- Conducted routine maintenance checks to prolong equipment lifespan and minimize downtime.
- Collaborated with team members to troubleshoot complex service problems effectively.
- Documented service activities and maintained accurate records of repairs performed.
- Trained new technicians on safety protocols and best practices for equipment handling.
- Developed strong customer relationships through effective communication and problem-solving skills.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Replaced faulty components on electric actuators (MOV) and performed preventive maintenance to secure smooth operations.
- Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
Education
No Degree - Industrial Instrumentation And Electrical
Sowela Technical Community College
Lake Charles, LAHigh School Diploma -
East Beauregard High School
DeRidder, LA05-2020
Skills
- Safety meetings
- Customer service communication
- Managing service operations
- Client relationships
- Staff management
- Team direction
- Technical support
- PM, Troubleshoot, Repair (MOV Actuators, Control Valves, Positioners, Regulators, GGC (Gate, Globe, Check Valves), Valve Gear boxes, Pressure Seal Valves, PSV's
- Preventive Maintenance
- Mechanical aptitude
- Schematic interpretation
- Service documentation
- Parts replacements
Certification
- Samson positioner training
- Samson control valve training
Timeline
Field Service Supervisor
Caliber Valve & Controls
02.2023 - Current
Service Technician
Caliber Valve & Controls
06.2020 - 02.2023
No Degree - Industrial Instrumentation And Electrical
Sowela Technical Community College
High School Diploma -
East Beauregard High School