Motivated professional with strong organizational and technical skills, dedicated to driving business sales growth. Proven ability to build trust and foster positive customer relationships. Quick learner with a proactive approach to problem solving and efficiency. Committed to delivering exceptional service and achieving measurable results.
Overview
2
2
years of professional experience
Work History
Cashier / Customer Service
The Rabbit Hole - Elevated Vegan Cuisine
Pompano Beach, Florida
06.2024 - Current
Open the restaurant by sweeping, mopping, and setting up outdoor tables.
Take customer orders in person, over the phone, and through text for pickups.
Package all pickup and delivery orders accurately and efficiently.
Serve food to dine-in guests, and provide excellent customer service.
Restock fridges, and maintain a clean, organized work environment.
Refill sauces, clean bathrooms, and help prepare the restaurant for the next shift.
Handled cash, credit, and debit transactions accurately during shifts.
Managed inventory restocking to maintain product availability on shelves.
Resolved customer complaints with professionalism and empathy.
Balanced cash drawers at the end of each shift.
Server / Cashier & Customer Service
Munchy's Pizza and Wings
Deerfield Beach, FL
08.2023 - 02.2024
Processed phone and online orders for pickup and delivery via DoorDash and Grubhub.
Assisted customers with menu inquiries while providing table service.
Prepared sauces and organized side items to ensure efficient order fulfillment.
Provided excellent customer service in fast-paced dining environment.
Maintained cleanliness of dining area and table settings throughout shifts.
Collaborated with kitchen staff to ensure timely food preparation and delivery.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Handled money transactions accurately while following company procedures for handling cash payments.
Operated POS terminals to input orders, split bills, and calculate totals.
Internship - Assistant
Royal Bengal Logistics
Coral Springs, FL
06.2022
Organized digital and paper files to enhance retrieval efficiency.
Filmed and edited promotional and informational videos to improve brand visibility.
Assisted with business calls to facilitate effective communication.
Created and reviewed simple contracts and paperwork for compliance.
Education
12th Grade -
Calvary Christian Academy
Fort Lauderdale, FL
Skills
Sales and marketing
Merchandising strategies
Customer service excellence
Work area maintenance
Table service
POS operation
Receipt handling
Ordering and stocking
Cash management
Transaction handling
Work ethic and integrity
Customer assistance
Proficient in [software]
Menu knowledge
Refund handling
Reliability and punctuality
Clear communication
Attention to detail
Video editing
Team collaboration
Time management
Additional Information
Dee Woods – Owner
The Rabbit Hole – Elevated Vegan Cuisine
Phone: (561) 428-5717
Munchy Su – Owner
Munchy’s Pizza and Wings
Phone: (305) 986-6662
Ricardo Celicourt – Vice President
Royal Bengal Logistics Company
Phone: (954) 228-7277
Affiliations
Whole Heartedly Club - Attended meetings, went to outreach events, helped those in need on different occasions.
Chick-Fil-A Leader Academy - Built relationships within the group, wrote various essays, went to numerous outreach events.