NOAH GOMEZ

- Solely responsible for managing the branch vault, ensuring accurate cash handling and compliance with operational policies.
- Worked closely with members to provide exceptional service, including opening new accounts and supporting lending processes.
- Effectively de-escalated challenging situations with members, maintaining professionalism and fostering positive resolutions.
- Manage time efficiently to balance member service responsibilities with operational tasks.
- Collaborated and communicated with the team to ensure seamless branch operations and a positive workplace environment.

- Coordinated with dispatch and customers to ensure timely delivery of 150+ packages daily, maintaining a 98% on-time delivery rate.
- Managed delivery records, ensuring all transactions complied with company standards.
- Handled fragile and sensitive parcels with care, ensuring zero damage claims.
- Provided professional customer interactions to build trust and satisfaction.

- Delivered high-quality service during peak hours, meeting strict deadlines with efficiency.
- Processed transactions accurately, including cash, checks, and credit cards.
- Ensured timely, courteous, and professional communication with customers.

- Resolved member issues efficiently, providing feedback to management for service improvements.
- Supervised, trained, and mentored new team members, promoting operational excellence.
- Processed high-volume transactions while adhering to cash-handling policies.
- Thrived in a fast-paced environment, exceeding customer satisfaction expectations.