Guest Advocate and Service Advocate
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Checked groceries out for guests.
- Brought online orders outside to customers cars.
- Prepared online orders to be brought out, whether by me or by a teammate.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans or wiping down surfaces.