Summary
Overview
Work History
Education
Skills
Community Volunteer Service
References
Affiliations
Timeline
Generic

NOAH HAWN

Herndon,VA

Summary

Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

4
4
years of professional experience

Work History

Operations Manager

Altitude
03.2022 - 01.2024
  • Manages operations for over 30 employees, including direct supervision during shifts and responsible for employee schedules
  • Responsible for interviewing and hiring candidates
  • Processes billing transactions to vendors and distributors
  • Trained and responsible for ongoing maintenance of facilities such as repairing equipment, ensuring proper operation and safety of attractions for consumers
  • Trained in emergency response protocols for the facility
  • Responsible for ordering, processing and accounting of all operational inventory
  • Event manager including facility rentals, private events and community fundraisers.
  • Reduced turnaround time for project completion through effective resource allocation and team management.

Customer Service Representative/Sales Lead Coordinator

Cardinal Plumbing Heating & Air
09.2021 - 04.2022
  • Customer service/sales-oriented tasks including presenting and selling plumbing services and assisting with scheduling service, averaging an 85-90% weekly booking rate
  • Scheduled clients for HVAC replacement systems by explaining our processes and policies and coordinating with Cardinal design consultants, with a 97% booking rate
  • Averaged over 100K per month in sales as direct result of bookings
  • Provided follow up with clients to ensure excellent customer satisfaction and company rating.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Operations Manager

Sky Zone Trampoline Park LLC
04.2021 - 09.2021
  • Managed operations over 60 employees during shifts and made employee schedules
  • Processed billing transactions to various vendors and distributors
  • Maintenance of facilities such as repairing equipment, ensuring proper operation and safety of attractions
  • Handled transactions of apparel and ticket sales, as well as customer concerns and questions.

Host

Red Robin Dulles
10.2019 - 04.2021
  • Recognized for customer service and leadership by promotion to Certified Trainer
  • Capable of multitasking in a fast-paced environment
  • Demonstrated impeccable work ethic by going above and beyond assigned duties
  • Collaborated diligently and effectively with co-workers (Hosts, Managers, and other operational staff) to reach corporate goals, implement best practice expectations and provide outstanding consumer experiences, often generating repeating business.

Education

General Equivalency Diploma -

Independent Study & Home Instruction
01.2021

Skills

  • Organizational Management
  • Labor Relations
  • Scheduling
  • Data Entry
  • Talent Acquisition
  • Customer Engagement
  • Relationship Building
  • Problem solving
  • Strategic planning
  • Conflict resolution

Community Volunteer Service

  • Served as a mentor for high school students, providing life coaching, transportation to activities and events as well as weekly social gatherings/meals to: encourage, support, build capacity and support mental health following COVID-19 school closures., 03/01/21, 12/01/21
  • Served as mentor for an elementary student, at the request of School Counselor, Herndon Elementary School., 12/01/20, 12/01/20
  • Provided support, coaching and life skills training for adults with low incidence disabilities through the Special Olympics football team., 09/01/19, 12/01/19

References

  • Robert White, General Manager, Altitude, (703) 399-1713
  • Riley Garcia, Supervisor, Cardinal, (252) 548-7385
  • Michael Kilbern, Design Consultant/Technician, Cardinal, (540) 656-3777
  • Brandon White, Supervisor, SkyZone, (703) 728-4859

Affiliations

  • Fishing
  • Gym
  • Family

Timeline

Operations Manager

Altitude
03.2022 - 01.2024

Customer Service Representative/Sales Lead Coordinator

Cardinal Plumbing Heating & Air
09.2021 - 04.2022

Operations Manager

Sky Zone Trampoline Park LLC
04.2021 - 09.2021

Host

Red Robin Dulles
10.2019 - 04.2021

General Equivalency Diploma -

Independent Study & Home Instruction

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NOAH HAWN