Noah Hennes
St. Francis,MN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact project and company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Fleet Farm
11.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Project Manager
BJAM Management Comapany
05.2022 - 11.2022
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Provided detailed project status updates to stakeholders and executive management.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated material procurement and required services for projects within budget requirements.
- Developed and implemented strategic project plans to meet business objectives.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on progress and technical problems.
- Analyzed project performance data to identify areas of improvement.
Lance Corporal, E-3
United States Marine Corps, Reserve
08.2016 - 11.2022
- Conducted refueling operations as a squad leader for rotor wing and fixed wing air craft.
- Oversaw integration of joint forces for training operations.
- Coordinated fuel delivery for joint forces aircraft as well as civilian contractors.
- Verified testing of fuel to ensure fuel met joint forces operating standards.
- Conducted convoy route surveillance and coordinated logistical convoys to ensure safe transportation of all personnel and equipment.
General Manager and Project Manager
BJAM Management Company
09.2019 - 05.2022
- Monitored project performance to identify areas of improvement and make adjustments.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Analyzed sales and marketing data for improved strategies.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Assistant Store Manager
BJAM Management Company
08.2018 - 09.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NJ05.2024
Skills
- Process Improvement Strategies
- Policy and Procedure Implementation
- Systems Implementations
- Cost Containment
- Workflow Planning
- Project Management
- Project Development
- Team Leadership
- Maintaining Compliance
- Multi-Site Operations
- Goal Attainment
- Stakeholder Relations
- Complex Problems Analysis
Affiliations
United States Marine Corps, Reserves
Certification
CDL Class A Certification - 2017 to Present
Volunteer Work
- Toys for Tots - November 2017 to Present
- Clear the Shelters - November 2022 to Present
- Disabled Veterans of America - November 2022 to Present
Timeline
Operations Manager
Fleet Farm
11.2022 - Current
Project Manager
BJAM Management Comapany
05.2022 - 11.2022
General Manager and Project Manager
BJAM Management Company
09.2019 - 05.2022
Assistant Store Manager
BJAM Management Company
08.2018 - 09.2019
Lance Corporal, E-3
United States Marine Corps, Reserve
08.2016 - 11.2022
Bachelor of Science - Business Administration
Southern New Hampshire University