Summary
Overview
Work History
Education
Skills
Timeline
Barista

Noah Hernandez

Racine,WI

Summary

Adept at fostering positive customer experiences, I leveraged exceptional service skills at 7Brew to enhance satisfaction and loyalty. My ability to multitask and maintain cleanliness, coupled with proficient cash handling and safe food practices, contributed to a significant improvement in service efficiency. Collaborative and adaptive, I excel in fast-paced environments, consistently meeting high-quality standards. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Barista

7Brew
07.2024 - 08.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Cashier

Piggly Wiggly Grocery Store
01.2022 - 04.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Insider

Toppers Pizza Place
11.2023 - 01.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • closing the store

Back of House Team Member

Bristol Renaissance Faire
07.2023 - 09.2023
  • Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
  • Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
  • Performed shift side work as necessary to maintain kitchen output during peak service times.
  • Removed garbage, compost, and recycling, and placed in designated container areas.
  • Checked use by dates on food and beverage stock and maintained record of wasted items.
  • Consistently met or exceeded customer expectations, receiving positive feedback from both guests and management regarding food quality and presentation.
  • Unloaded and stocked kitchen supplies.
  • Prepared food and drinks while following safe food handling procedures.
  • Maintained and sanitized service stations, prep areas, and countertops.
  • Checked food preparation and presentation to verify quality and consistency.
  • Assisted in inventory management, regularly checking stock levels and ordering necessary supplies for smooth kitchen operations.
  • Ensured a safe working environment by adhering to strict sanitation guidelines and promptly addressing any hazards or potential issues.
  • Developed strong problem-solving skills through adapting quickly to unforeseen challenges or changes within the busy kitchen environment.
  • Contributed to a positive customer experience by preparing high-quality dishes in a timely manner, following established recipes and presentation standards.
  • Enhanced team collaboration by consistently communicating with other staff members about menu items, ingredient availability, and special requests.
  • Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
  • Managed time effectively to complete both individual tasks and collaborative projects within tight deadlines without compromising attention to detail or quality of output.
  • Maintained updated certifications in food safety and sanitation regulations.

Education

High School Diploma - Computer Science

J.I. Case High School
Racine, WI
01.2024

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Cleanliness
  • Active listener
  • Adaptive and creative
  • Order Taking
  • Cash Register Operation
  • Exceptional customer service
  • Safe Food Handling
  • Safe Food Handling Practices
  • Sales expertise
  • Product displays
  • Cooking
  • Attention to Detail
  • Adaptable and Flexible
  • Problem-Solving
  • Cleaning and sanitizing
  • Flexible Schedule
  • Multitasking Abilities
  • Relationship Building
  • Available Weekends
  • Decision-Making
  • Resolving Complaints
  • Organizational Skills
  • Excellent Communication
  • Stocking Supplies and Retail Products
  • Workstation Maintenance
  • Quality Control
  • Payment Processing

Timeline

Barista

7Brew
07.2024 - 08.2024

Insider

Toppers Pizza Place
11.2023 - 01.2024

Back of House Team Member

Bristol Renaissance Faire
07.2023 - 09.2023

Cashier

Piggly Wiggly Grocery Store
01.2022 - 04.2024

High School Diploma - Computer Science

J.I. Case High School
Noah Hernandez