Noah HINCHEY
Mint Hill,United States
Summary
Skilled Customer Service Representative motivated to enhance customer loyalty with exceptional service. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences. Hard working individual who is looking for a fulfilling career with job advancement opportunities.
Overview
1
1
year of professional experience
Work History
Bartender
Pour 64
04.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences. .
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
Host
Char Bar 7
4/1/21 - 05.2022
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Notified server after seating parties in section to facilitate prompt service.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
Some College (No Degree) -
Wingate University
Wingate, NCCPCC
Matthews, NCSkills
- Event Planning
- Guest Relations
- Server Distribution
- Reservations
- Front of House Organization
Timeline
Bartender
Pour 64
04.2023 - Current
Host
Char Bar 7
4/1/21 - 05.2022
Some College (No Degree) -
Wingate University
CPCC
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