Summary
Overview
Work History
Education
Skills
Timeline
Generic

Noah Hoyle

Belmont,NC

Summary

Proven technical analyst with a track record of enhancing system efficiency and user satisfaction at Atrium Healthcare. Skilled in hardware and software installation, coupled with exceptional problem-solving abilities. Elevated team performance through effective communication, achieving a significant reduction in incident resolution times. Expert in on-site and remote support, consistently exceeding employer expectations.

Overview

10
10
years of professional experience

Work History

Atrium Health Field Services

Atrium Healthcare
Charlotte, NC
04.2024 - Current
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Provided technical support to users via telephone or remote access.
  • Assisted with the deployment of new applications and updates to existing applications.
  • Resolved hardware issues including replacing parts as necessary.
  • Deployed operating systems. Windows 10 and Windows 11.
  • Participated in team meetings to discuss project status updates.
  • Tracked service requests through ServiceNow.
  • Managed a ticket queue of over 200 incidents monthly.
  • Responded quickly to emergency situations involving outages or data loss scenarios.
  • Provided training sessions for end users on how to use various software programs. (Symplr Go Live.)
  • Provided recommendations on hardware purchases based on customer requirements.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
  • Responded to or escalated tickets based on severity and internal policies governing responses.
  • Worked with third-party companies directly to resolve problems.
  • Installed and tested RONCO nurse call equipment, such as patient stations and call bells.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Worked with other teams to resolve issues with iPhones, iPads, and Macs.
  • Fluent in BigFix software deployment and data tracking.

Technical Analyst

Atrium Healthcare
Charlotte, NC
09.2020 - 04.2024
  • Designed and maintained consistent data collection protocols and standards across numerous databases and projects.
  • Authored technical requirement documentation to suit business goals and technological limits.
  • Cultivated professional working relationships with internal personnel, vendors, and suppliers.
  • Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
  • Performed quality assurance and quality control assessments of support ticket fulfillment.
  • Managed the Western regional area of NC to fulfill project needs.
  • Managed and assigned thousands of tickets to field technicians.
  • Installed and tested upwards of 500 printers, 2,000 monitors, as well as thousands of peripheral devices.
  • Grew quickly as a contractor, from a technician to a team lead, and then to a regional lead overseeing four teams of five techs.
  • Patched jacks in network closets throughout the hospitals.
  • OS upgrades from Windows 7 to Windows 10, as well as from Windows 10 to Windows 11.
  • Software installation and testing through BigFix.
  • Led a project decommissioning all get-well equipment from every TV in the environment.

Store Manager

Aquawave Carwash
Belmont, NC
04.2016 - 12.2019
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Completed point of sale opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

After School Care Assistant

YMCA Of Greater Charlotte
Belmont, NC
01.2015 - 04.2016
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Engaged with children individually to encourage physical activity and academic curiosity.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Planned and guided age-appropriate tasks like reading, crafts and social interaction.
  • Maintained child-friendly environment by allowing frequent access to outdoor activities.
  • Maintained daily records of children's individual activities, behaviors, meals, and naps.
  • Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.
  • Monitored children's progress and identified areas of improvement.
  • Supervised free play and other activities to keep children safe.

Education

Certifications - Information Technology

MyComputerCareer
Charlotte, NC

High School Diploma -

Stuart W Cramer High School
Belmont, NC

Skills

  • Hardware and software installation
  • Data analysis
  • On-Site Technical Support
  • Diagnostics and troubleshooting
  • Technical Analysis
  • Technical Support
  • Action planning
  • Remote Technical Support
  • Effective communication
  • Application installations
  • Network troubleshooting
  • Incident management
  • Peripheral repair

Timeline

Atrium Health Field Services

Atrium Healthcare
04.2024 - Current

Technical Analyst

Atrium Healthcare
09.2020 - 04.2024

Store Manager

Aquawave Carwash
04.2016 - 12.2019

After School Care Assistant

YMCA Of Greater Charlotte
01.2015 - 04.2016

Certifications - Information Technology

MyComputerCareer

High School Diploma -

Stuart W Cramer High School

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Noah Hoyle