Noah Hurd
Brownsburg,IN
Summary
Experienced manager with a strong background in customer service and inventory management at Ace Hardware. Demonstrated success in staff training and executing promotional campaigns, leading to increased sales and customer satisfaction. Expertise in conflict resolution and ensuring operational compliance, contributing to a high-performing team environment.
Overview
6
6
years of professional experience
Work History
Manager on Duty
Ace Hardware
Brownsburg, Indiana
10.2023 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Managed inventory levels to maintain stock availability and reduce waste.
- Coordinated team schedules to optimize workflow during peak hours and events.
- Implemented promotional campaigns to enhance customer engagement and increase sales.
- Trained and mentored new staff on customer service protocols and product knowledge.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Conducted regular inspections of store layout and merchandise for optimal presentation.
- Implemented effective loss prevention strategies to minimize shrinkage risks.
- Trained new employees on job duties and company policies.
- Audited cash registers at the end of each shift for accuracy.
- Maintained inventory levels by ordering supplies as needed.
- Assigned tasks to employees, and monitored the progress of projects.
- Provided guidance and support to team members when required.
- Interacted with customers regularly to ensure their needs were met.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Ensured compliance with safety regulations, company policies, and procedures.
- Coordinated special events such as promotional campaigns or store openings.
- Delegated tasks among team members according to their strengths and abilities.
- Responded to customer questions regarding products, prices, and availability.
Cashier
Ace Hardware
Brownsburg, Indiana
03.2022 - 10.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product selection and answered inquiries.
- Maintained organized checkout areas and ensured cleanliness.
- Handled cash, credit, and debit transactions accurately.
- Collaborated with team members to restock shelves promptly.
- Managed returns and exchanges while following store policies.
- Supported promotional displays to enhance product visibility.
- Trained new cashiers on operational procedures and customer service techniques.
- Greeted customers and answered any questions they had about the store's products and services.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- I learned the roles of other departments to provide coverage and keep the store operational.
Manager
Pizza Hut
Brownsburg, Indiana
01.2020 - 07.2021
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained staff on food preparation techniques and safety procedures for quality assurance.
- Managed inventory levels to maintain stock availability and reduce waste.
- Coordinated team schedules to optimize workflow during peak hours and events.
- Resolved customer complaints promptly, ensuring a positive dining experience for all guests.
- Collaborated with suppliers to negotiate pricing and ensure timely deliveries of ingredients.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored, and trained team members to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crises.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Cook
Pizza Hut
Brownsburg, IN
08.2019 - 01.2020
- Prepared dough and assembled pizzas according to company recipes and standards.
- Maintained cleanliness and organization of workstations and kitchen equipment.
- Assisted in managing inventory levels for ingredients and supplies.
- Collaborated with team members to ensure timely order completion during peak hours.
- Followed food safety guidelines to ensure health standards were met consistently.
- Operated kitchen equipment, including ovens, mixers, and slicers, efficiently.
- Participated in training new staff on cooking methods and safety protocols.
- Cleaned kitchen equipment, surfaces, utensils, and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces, and emptying trash cans.
- Operated grills, fryers, and broilers to cook items to quality guidelines.
- Wrapped, dated, and labeled food items in storage for safety and freshness.
Education
High School Diploma -
Brownsburg High School
Brownsburg, IN07-2020
Skills
- Customer service
- Inventory management
- Team scheduling
- Sales promotion
- Employee training
- Conflict resolution
- Cash handling
- Operational compliance
- Staff delegation
Languages
English
Professional
References
References available upon request.
Timeline
Manager on Duty
Ace Hardware
10.2023 - Current
Cashier
Ace Hardware
03.2022 - 10.2023
Manager
Pizza Hut
01.2020 - 07.2021
Cook
Pizza Hut
08.2019 - 01.2020
High School Diploma -
Brownsburg High School
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