Noah Kastroll
Zelienople,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Branch Banker
PNC Bank
Cranberry Township, Pennsylvania
09.2025 - Current
- Assisted customers with account openings and loan applications, ensuring compliance with regulations.
- Processed transactions accurately at teller window to maintain operational efficiency.
- Educated clients on digital banking tools to enhance user experience and accessibility.
- Collaborated with team members to optimize branch operations and improve service delivery.
- Built strong relationships with customers, resulting in increased service satisfaction.
- Addressed client inquiries to provide timely financial product information.
- Identified customer needs and offered appropriate banking services to meet expectations.
- Contributed to branch sales goals through individual and team efforts.
Learning Facilitator
PNC Bank
Pittsburgh, PA
09.2024 - 09.2025
- Facilitated training sessions on financial products for employees and clients to enhance knowledge.
- Developed instructional materials that improved employee learning experiences.
- Implemented technology tools to create interactive learning environments.
- Collaborated with teams to evaluate training needs and design tailored programs.
Mortgage Specialist
PNC Bank
Pittsburgh, PA
06.2020 - 09.2024
- Supported and educated customers on their mortgage accounts through professional phone interactions.
- Attained high-quality scores for customer service performance, as evaluated by company assessors.
- Achieved the esteemed 2023 Market All-Star recognition for excellence in lending facilitation within the Pittsburgh Market
New Hire Mentor
PNC Bank
Pittsburgh
02.2020 - 09.2024
- Collaborated with team members to ensure seamless knowledge transfer and support for associates entering our loan division
- Enabled consultants to demonstrate outstanding performance both during and outside of phone calls in transition training
- Transition training mentors advanced their careers by becoming team managers, joining other departments, and receiving promotions.
Loan Specialist
PNC Bank
Pittsburgh
12.2017 - 09.2024
- Help customers maintain and understand their loans through phone calls
- Achieve high-quality scores for service provided to the customer based on company evaluators.
- Provided support in customer care center by facilitating group coaching's to enhance and reinforce updated policies within PNC.
- Supported my own team by conducting group and team coaching's in absence of the team lead.
Customer Service Representative
Walgreens Boots Alliance Inc.
01.2013 - 11.2017
- Worked for 4 years as a customer service associate at Walgreens Boots Alliance
- Managed multiple roles including customer service, photo specialist, cosmetics, and safety management
- Earned high remarks through our customer service surveys
- Recognized as the top employee for both December 2013 and November 2015
- Recipient of Regional Safety Director of the Year award in 2016 for Pennsylvania and Ohio regions.
Education
High School Diploma -
Seneca Valley
Harmony 05-2014
Some College (No Degree) - Ministry
Journey School of Ministry
Madison, ALSkills
- Coaching and Mentoring
- Client Retention Strategies
- Strong Work Ethic
- Dependable and Responsible
- Communication
- Troubleshooting
- Peer Mentoring
- Subject matter expertise
Accomplishments
- PNC Market All-Star: May 2023
- Walgreens Safety Manager of the Year: Spring 2016
Certification
- Lay Ministry Certification: Journey School of Ministry and Hill City Church (PA)
Timeline
Branch Banker
PNC Bank
09.2025 - Current
Learning Facilitator
PNC Bank
09.2024 - 09.2025
Mortgage Specialist
PNC Bank
06.2020 - 09.2024
New Hire Mentor
PNC Bank
02.2020 - 09.2024
Loan Specialist
PNC Bank
12.2017 - 09.2024
Customer Service Representative
Walgreens Boots Alliance Inc.
01.2013 - 11.2017
Some College (No Degree) - Ministry
Journey School of Ministry
High School Diploma -
Seneca Valley