Attentive Account Coordinator touting 4+ years of bringing new individuals into organizations through active engagement and a welcoming approach. Outgoing professional skillful in multitasking and relating effectively to diverse groups.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Thrive Membership Coordinator
City Fitness
06.2026 - Current
Managed outbound sales processes, supported tours, and lead enrollments with accurate account setup and follow-through within the Thrive personal training department.
Resolved billing, freeze, and cancellation requests while maintaining strong member satisfaction.
Directly managed a team of coaches, assisting in day-to-day work and development
Tracked member records and payment updates in CRM systems for data accuracy.
Developed retention outreach for at-risk members and supported renewal conversations.
Collaborated with membership and operations teams to streamline member onboarding and issue resolution.
Senior Sales Director
EARTH FED MUSCLE
01.2022 - 01.2026
Directed wholesale and retail operations for high-growth business, expanding programs to nearly 3x revenue.
Managed end-to-end account life cycle, overseeing onboarding, relationship building, and client support.
A sports and lifestyle supplement company focused on quality and honesty
Discus Thrower
TRACK & FIELD ATHLETE
01.2017 - Current
Competed against top U.S. and global athletes in discus, showcasing skills at elite levels. Maintained optimum physical fitness to ensure readiness for high-level competition. Participated in Senior National Championships and 2020 Olympic Trials, demonstrating commitment to excellence.
Trained daily in shot put, discus, hammer, and javelin techniques to improve consistency and form.
Executed competition strategies while adapting throws to event conditions, runway surfaces, and coaching feedback.
Maintained strength, mobility, and recovery routines to support peak performance and injury prevention.
English and Humanities Tutor
PAPER
01.2021 - 01.2022
Personalized tutoring and essay reviewing for grades K-12, providing targeted feedback on grammar and content to enhance student writing skills.
Supported remote educational initiatives to address and reduce educational disparities.
Guided students through real-time writing revisions using clear, supportive feedback.
Reviewed essays for structure, clarity, grammar, and citation accuracy.
Adapted tutoring approach to match individual learning styles and academic goals.
Co-Founder and Head of Research and Development
RESPECT DES FONDS
01.2020 - 01.2021
Managed production process and supply chain, ensuring sustainable and ethical sourcing practices.
Led product research and development, enhancing adaptogenic wellness benefits for consumers.
Developed startup strategy to increase accessibility of quality wellness supplements
Director of Operations
GARAGE STRENGTH SPORTS PERFORMANCE
01.2018 - 01.2019
Streamlined day-to-day and long-term operations for performance center by managing client accounts, coordinating events, and analyzing marketing strategy impact.
Provided athletic training services at a premier sports performance facility
Directed daily operations across training, scheduling, and facility workflows for consistent service delivery.
Coordinated staff accountability, coaching support, and client experience standards across performance programs.
Optimized administrative processes for memberships, billing, and client communication accuracy.
Education
Bachelor of Arts (BA) - Neurobiology and Behavior and History
UNIVERSITY OF PENNSYLVANIA
Philadelphia, PA
01-2017
Skills
Language: Spanish (proficient)
Technical Skills: MS Office Suite, CRM Software, communication via messaging/video platforms
Verbal and written communication
Member service and support
Relationship building and support
Sales strategy
Issue resolution
Team Training
Program improvement
Certification
ISSA Certified Personal Trainer
ADDITIONAL INFORMATION
Language: Spanish (proficient)
Interests
Mountain backpacking trips, traveling, photography, music, reading and history
Timeline
Thrive Membership Coordinator
City Fitness
06.2026 - Current
Senior Sales Director
EARTH FED MUSCLE
01.2022 - 01.2026
English and Humanities Tutor
PAPER
01.2021 - 01.2022
Co-Founder and Head of Research and Development
RESPECT DES FONDS
01.2020 - 01.2021
Director of Operations
GARAGE STRENGTH SPORTS PERFORMANCE
01.2018 - 01.2019
Discus Thrower
TRACK & FIELD ATHLETE
01.2017 - Current
Bachelor of Arts (BA) - Neurobiology and Behavior and History