Noah King
Fort Wayne,IN
Summary
Driven to excel in customer service and sales, I leveraged strong multitasking abilities and a warm, friendly demeanor at Biaggi's Ristorante Italiano to significantly enhance guest experiences and sales figures. Adept in cash handling and suggestive selling, my proactive approach and problem-solving skills contributed to a positive and efficient dining atmosphere, achieving notable customer satisfaction ratings. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Biaggi's Ristorante Italiano
02.2024 - 07.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Upsold high-profit items to enhance sales numbers.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Head Bartender
Applebee's Grill + Bar
03.2023 - 03.2024
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Followed strict recipes and drink measurements to minimize product used.
Sales Associate
Wawa
03.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Handled cash register transactions accurately, ensuring proper handling of payments and receipts.
- Completed daily tasks such as cleaning, organizing, and stocking merchandise to maintain a well-kept store appearance.
- Managed inventory by restocking shelves and updating displays for optimal product visibility.
- Boosted customer satisfaction by providing excellent service during overnight sales shifts.
- Provided exceptional customer service through active listening, problem-solving, and communication skills.
- Developed strong relationships with regular customers while offering personalized assistance based on their specific needs.
- Ensured a safe shopping environment by conducting regular security checks throughout the night shift hours.
- Balanced cash drawers at the end of each shift while ensuring accuracy in transaction records for financial reporting purposes.
- Greeted customers and helped with product questions, selections, and purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
Server
P.F Changs
07.2020 - 03.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Overnight Manager
Racetrac
11.2019 - 06.2020
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
- Fostered a positive work atmosphere by recognizing hard work among team members, promoting collaboration and camaraderie within the team.
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Coordinated with vendors to ensure timely deliveries and proper stock rotation during overnight restocking efforts.
- Optimized resource allocation for various tasks such as stocking shelves, cashiering duties, cleaning duties using data analysis insights from previous shifts'' performances.
- Facilitated smooth shift handovers by preparing detailed reports on nightly activities, progress updates, and relevant issues for daytime managers.
- Trained and mentored new and existing staff to achieve best practices.
- Ensured a safe working environment by conducting regular safety audits and addressing potential hazards promptly.
- Processed customer orders quickly and accurately to meet dispatch targets.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
Server Assistant, Runner, Expo, Barback & Busser
Hopcat
03.2018 - 09.2019
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
- Streamlined food delivery process with strong communication skills between kitchen staff and servers, reducing wait times for customers.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Supported fast table turnover by taking customer orders and payments accurately and efficiently.
- Assisted with bussing tables and cleaning up spills.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Arranged tables and chairs for special occasions and events.
- Provided attentive service and proactively assessed guest needs.
- Greeted customers and provided menus upon arrival to dining room.
- Assisted wait staff with timely food delivery and guest requests.
- Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
- Monitored food temperatures and kept records of all food items.
- Addressed customer complaints and inquiries to verify satisfaction.
- Processed payments for orders and provided customers with change.
- Delivered food to customers at bar and tables.
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Replaced empty kegs and soda syrups.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked ice, condiments, and snacks.
Lifeguard Supervisor
Sailfish Splash Waterpark
03.2015 - 06.2018
- Scheduled 14 lifeguards to provide adequate coverage of pool areas during operating hours.
- Improved staff performance through regular training sessions and skill assessments.
- Promoted teamwork among staff members, leading to improved morale and enhanced job performance.
- Reduced response time for emergencies by effectively coordinating lifeguard rotations and breaks.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in their skills and abilities.
- Implemented innovative training techniques that increased the proficiency of staff members in water rescue scenarios.
- Scheduled, coordinated and conducted in-service training for [Number] lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
- Played an integral role in organizing special events at the aquatic facility while maintaining high safety standards for participants.
- Tested and maintained water quality with periodic sampling.
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
- Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
- Conducted regular audits of lifeguard certifications, guaranteeing compliance with industry standards and regulations.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
Sales Associate
Hollister.Co
05.2017 - 11.2017
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
Education
High School Diploma -
Treasure Coast High School
Port Saint Lucie, FL05.2018
Associate of Arts - Business Administration And Management
Indian River State College
Ft. Pierce, FL2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Safe Food Handling
- Menu Memorization
- High-volume dining
- Sales expertise
- Sales Techniques
- Supply Restocking
- Quality Control
- Food safety practices
- Suggestive Selling
- Order Management
- Tableside Etiquette
- Menu presentation
- Daily specials memorization
- Wine service
- Wine Pairings
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Wine pairing knowledge
- High Energy and Stamina
- Multitasking Abilities
- Reliability
- Adaptable and Flexible
- Team Leadership
- Cool Under Pressure
- Problem-Solving
- Excellent Communication
- Relationship Building
- Continuous Improvement
- Time Management
- Cleaning and sanitizing
- Food and Beverage Service
- Problem-solving abilities
- Task Prioritization
- Table Monitoring and Turnover
- Upselling and Cross Selling
- Food and Beverage Upselling
- Public Safety Awareness
- Injury Prevention
- AED Operation
- Pool Maintenance
- Water rescue techniques
- Patience and Empathy
- Physical Fitness
- Training and mentoring
- First Aid
- Swim Instruction
- Swimming Lessons
- Pool operations
- Customer Service
- Teamwork and Collaboration
- Active Listening
- Decision-Making
- Adaptability and Flexibility
- CPR/AED
- Self Motivation
- Rules Enforcement
- Water Rescue Procedures
- Rule Enforcement
- Distressed Person Rescue
- Heartsaver CPR AED (CPR AED)
- Facility Inspection
- Sound Judgment
- Hazard Detection
- Equipment Inspection
- Problem-solving aptitude
- Professional Demeanor
Certification
Red Cross Certified
- Licensed Lifeguard - 2 Years CURRENTLY
Hobbies..Love sunset paddle boarding, sunset walks , sunsets in my hammock, Archery & Bike Rides!
Being an only child you tend to get creative with your spare time. Also a unique talent I have is performing Light Shows at an Elite level. In other words, I call it Electric Dancing
Timeline
Server
Biaggi's Ristorante Italiano
02.2024 - 07.2024
Head Bartender
Applebee's Grill + Bar
03.2023 - 03.2024
Sales Associate
Wawa
03.2021 - 01.2022
Server
P.F Changs
07.2020 - 03.2021
Overnight Manager
Racetrac
11.2019 - 06.2020
Server Assistant, Runner, Expo, Barback & Busser
Hopcat
03.2018 - 09.2019
Sales Associate
Hollister.Co
05.2017 - 11.2017
Lifeguard Supervisor
Sailfish Splash Waterpark
03.2015 - 06.2018
High School Diploma -
Treasure Coast High School
Associate of Arts - Business Administration And Management
Indian River State College
Red Cross Certified
- Licensed Lifeguard - 2 Years CURRENTLY
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