I am a dedicated individual who values hard work and reliability and I value family and respect above all else. I have been working multiple job types, that you will soon review below, and each I have learned some of the most valuable life & professional skills in order to continuously build my skillset everyday I am able. From the earliest age being 18 yrs, to currently at 25 yrs young, I have focused building my skillset solely in manual labor/ trade work. I have been fortunate enough to learn what I am most passionate about professionally due to all these diverse experiences and I am most grateful for each one of them in the lessons they have taught me throughout the years.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Window/Bath Installer
All Weather Seal of West Michigan
10.2024 - 02.2025
Laid out materials and system components to prepare for installation.
Operated tools, equipment, and machinery according to safety standards.
Enhanced customer satisfaction by providing timely and accurate installations.
Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
Collaborated with team members to ensure smooth workflow and successful project completion.
Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
Customized installations to meet specific customer requirements, ensuring full functionality and satisfaction.
Facilitated smoother installations, organizing tools and materials in advance.
Worked with diverse types of weather and ground conditions.
Demonstrated to customers proper methods for operating equipment after it had been installed.
Service Technician
Meineke Car Care
11.2023 - 07.2024
Day to day roles of working on vehicles. I do everything from oil changes to motor swaps
Explained diagnostic findings to customers and outlined repair or service options.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Inspected equipment to diagnose operational issues.
Adhered to safety protocols and policies to reduce workplace hazards.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Increased customer satisfaction by providing timely and efficient service for various technical issues.
Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Evaluated systems according to predetermined checklist and noted issues.
Spearheaded project to standardize maintenance procedures, resulting in more consistent service outcomes.
Minimized return service calls, ensuring thorough and accurate service on first visit.
Diagnosed and repaired problems with electrical and mechanical systems.
Tested systems, noting issues and completing preventive maintenance.
Tow Truck Operator
Jerry’s towing and recovery
11.2021 - 07.2023
Operate flatbeds and wreckers and perform day to day roles.
Fastened chains, straps, covers, and binders to secure load during transit.
Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
Secured vehicle to tow truck and checked all attachments for safe operation.
Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
Completed preventive maintenance checks and basic repairs to vehicles.
Conducted thorough pre-and post-trip inspections on all equipment, identifying potential issues before they became major problems, thus reducing downtime for repairs.
Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
Enhanced company reputation by consistently maintaining a professional demeanor while interacting with clients.
Provided support to law enforcement agencies during incidents requiring towing or impound services, facilitating smooth operations on scene.
Navigated challenging driving conditions safely, minimizing potential hazards for clients'' vehicles during the towing process.
Increased client retention by providing exceptional customer service during difficult situations involving vehicle breakdowns or accidents.
Collaborated with dispatchers, efficiently responding to roadside assistance requests and coordinating recovery efforts.
Assisted in inventory management, tracking equipment usage and supplies needed for daily operations in the tow yard facility.
Streamlined communication between team members by utilizing mobile technology to relay critical information quickly and accurately.
Ensured vehicle safety and compliance with regulations through diligent inspections and routine maintenance of tow trucks.
Developed strong relationships with local auto repair shops, fostering mutually beneficial partnerships that expanded business opportunities for both parties.
Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
Contributed to increased revenue by upselling additional services when appropriate, such as storage or repair options for clients'' vehicles.
Supported company growth by participating in community events and marketing efforts, showcasing the professionalism of provided services.
Delivered exceptional tow truck service across region and liaised with local authorities.
Operated with safety and skill to avoid accidents and delays.
Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Documented mileage, deliveries, pickups, customer issues and damages.
Tire Technician
Belle Tire
03.2021 - 11.2021
Replaced and repaired tires using best practices for safe vehicle maintenance.
Dismounted, mounted, and repaired tires according to manufacturer specifications.
Rotated, mounted and balanced tires on cars, trucks, and vans.
Improved customer satisfaction by providing timely and accurate tire services.
Operated machines safely and correctly, including tire changers and wheel balancers.
Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
Enhanced safety standards by conducting thorough inspections of tires and related components.
Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
Inflated tires to prescribed PSI per load requirements to optimize tire safety.
Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
Disposed of old tires correctly, meeting safety and environmental requirements.
Collaborated with team members to complete complex repair jobs effectively and efficiently.
Delivered outstanding service, addressing client concerns promptly and professionally.
Increased efficiency with meticulous organization of tools and equipment in the workspace.
Inspected and maintained equipment to limit operational disruptions.
Facilitated strong communication among team members, fostering a positive work environment that encouraged collaboration.
Maximized efficiency by coordinating changing and rotating of tires.
Minimized downtime with proactive identification of potential issues during routine inspections.
Expanded technical knowledge by staying current on industry trends, technology advancements, and best practices.
Provided comprehensive training to new technicians, ensuring consistent application of best practices across the team.
Secured repeat business, providing exceptional service and follow-up care.
Streamlined tire balancing process for improved vehicle stability.
Mow crew operator
Alternative lawn care
03.2020 - 09.2020
Enhanced lawn health by implementing proper mowing, fertilizing, and irrigation techniques.
Assisted with seasonal cleanup efforts including leaf removal, mulching, pruning, and snow removal when necessary.
Collaborated with team members to complete large-scale landscaping projects on time and within budget constraints.
Supported the success of fellow team members through open communication channels that fostered collaboration in achieving project goals.
Maintained safety standards by adhering to company guidelines and using personal protective equipment during all tasks.
Streamlined work processes by effectively organizing daily task lists based on priority level and location proximity.
Delivered exceptional customer service by addressing client concerns promptly and professionally, ensuring repeat business.
Kept client properties visually appealing year-round through seasonal planting rotations that enhanced the aesthetic value of landscapes.
Conserved resources through careful use of materials, tools, and equipment while performing lawn care duties.
Improved curb appeal for residential clients through meticulous trimming and edging of lawns.
Maintained grounds by trimming, weeding, and general clean-up.
Removed weeds, hazards, and debris from common pathways to improve usability.
Utilized lawn striping methods for healthy grass growing and appearance.
RV Technician
Fun-N-Sun RV
04.2018 - 09.2019
Installed newly purchased equipment in recreational vehicles.
Increased workshop efficiency by streamlining processes and implementing best practices in RV servicing.
Maintained strong knowledge and understanding of applicable government regulations and company operating procedures.
Diagnosed and repaired drive train, structural and electrical problems in recreational vehicles.
Notified supervisor of factors that could delay work completion.
Demonstrated extensive familiarity with electromechanical, electronic, pneumatic and hydraulic systems.
Collaborated with service advisors to ensure accurate communication of repair needs, resulting in higher customer satisfaction.
Kept up-to-date with industry advancements through continuous professional development and training opportunities.
Interpreted equipment installation and electrical wiring diagrams and obtained materials necessary for project completion.
Delivered thorough post-repair testing to confirm all systems were functioning as expected before returning the RV to the customer.
Utilized advanced diagnostic tools accurately for quick identification of potential issues before they escalated into costly repairs.
Monitored system and component recall database and notified supervisor of new advisories.
Mentored junior technicians, sharing valuable knowledge and expertise for improved team performance.
Performed comprehensive pre-delivery inspections of new RVs, guaranteeing quality assurance for customers.
Completed thorough inspections of trailers and campers to evaluate maintenance concerns and determine areas in need of repair.
Performed standardized tests and diagnostics procedures to identify fault locations and devise corrective actions.
Located and repaired frayed wiring, broken connections or incorrect wiring using ohmmeters or hand tools.
Used tractors and pickup trucks to move RVs between locations.
Repaired plumbing or propane gas lines using caulking compounds and plastic or copper pipe.
Parts Specialist/Driver
O'Reilly Auto Parts
06.2018 - 04.2019
Issued parts to technicians to complete customers' repairs.
Served customers in-store and by telephone to answer questions and place orders.
Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Tracked parts use and charged items to customer accounts for billing.
Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
Increased store revenue by cross-selling products and upselling services to customers.
Implemented a new inventory management system, reducing waste and optimizing stock levels for increased profitability.
Researched vehicles and parts via physical catalogs and electronic means.
Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Education
No Degree - Trade Work
Oakridge High School
Muskegon, MI
06-2017
Skills
Attention to detail
Time management
Positive attitude
Power tool operation
Following safety practices
Customer satisfaction
Customer service
Equipment installation
Pre-installation site prep
Troubleshooting and testing
Worksite safety and maintenance
Quality checks
Professional appearance
Hand-eye coordination
Quality assurance
Preventive Maintenance
Installation updates
Product inspection
Electrical wiring
System repairs
Company vehicle maintenance
Site surveys
Equipment Repair
Welding skills
Project management
Service documentation
Loading and unloading
Coaching and mentoring
Material selection
Sheet metal
Equipment handling
Field verification
Detail orientation
Taking precise measurements
Installation expertise
Technical drawing interpretation
Multitasking Abilities
Teamwork and collaboration
Excellent communication
Task prioritization
Certification
Chauffeur's Permit January 2021 to Present
Non-CDL Class C
CDL C
Driver's License
Timeline
Window/Bath Installer
All Weather Seal of West Michigan
10.2024 - 02.2025
Service Technician
Meineke Car Care
11.2023 - 07.2024
Tow Truck Operator
Jerry’s towing and recovery
11.2021 - 07.2023
Tire Technician
Belle Tire
03.2021 - 11.2021
Mow crew operator
Alternative lawn care
03.2020 - 09.2020
Parts Specialist/Driver
O'Reilly Auto Parts
06.2018 - 04.2019
RV Technician
Fun-N-Sun RV
04.2018 - 09.2019
No Degree - Trade Work
Oakridge High School
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