Champion the adoption of emerging cybersecurity trends such as zero-trust frameworks to stay ahead of threat actors'' tactics.
Develop robust security policies and procedures, ensuring adherence to industry best practices and regulatory requirements.
Streamlin incident response processes for faster resolution, mitigating potential damage to company assets.
Secure sensitive data through the implementation of encryption technologies and strict access controls.
Facilitate a monthly meeting with the technology senior leadership team to ensure that product security is performing actions in line with the corporate cyber strategy
Senior Manager, Threat & Vulnerability Managment
Otis Elevator
12.2019 - 06.2022
Collaborated with 16 teams across 66 countries to coordinate the remediation of application and operating system vulnerabilities
Developed patch management processes for Azure, AWS, and private cloud infrastructure
Hosted monthly call to discuss trends in vulnerabilities as well as provide executive summary of enterprise risk profile
Generated a prioritization strategy for a team of analysts to align with the goals of the office of the CISO
Led vulnerability management program to reduce vulnerabilities by 82% or 814,000 within the first 6 months of employment
Provided strong leadership to enhance team productivity and morale.
Cyber Security Analyst
Accenture
05.2018 - 12.2019
Maintained performance dashboard within ServiceNow
Managed monthly projects to bring vital applications into compliance guidelines
Completed vulnerability assessment through Nessus platform
Analyzed potential threats within enterprise network
Produced compliance reports and documents for senior team members on weekly basis
Designed AV policies for desktop and server clients within Crowdstrike
Hardened linux servers through assigning of firewall rules and user access controls based on best security practices
Use Splunk and CrowdStrike to gather evidence for incident response
Data Center Technician
Microsoft
11.2017 - 05.2018
Diagnosed various hardware and software issue within multiple Windows server environments
Troubleshot network connectivity issues for Dell, Aruba, Juniper, and Cisco routers and switches
Configured and troubleshot Fiber Optic cable for network setup
Trained new hire employees on various procedures for day to day tasks
Perform patch maintenance for Windows server 2012 and 2016
PC/LAN Technician
ICMA-RC
10.2016 - 11.2017
Troubleshot 20 calls a day to ensure business continuity of employees
Opened and resolved incident tickets within ServiceNow ticketing system daily
Troubleshot network connectivity on 50 routing and switching devices
Administered 500 mobile devices security through the Airwatch environment
Remote monitoring and patch management of 1500 devices through SCCM platform
Responded to various malware alerts as the incidents were reported on the network
Managed user connectivity within Palo Alto VPN environment
Ensured proper backups were completed for critical systems
Executed disaster recovery exercises to ensure emergency preparedness
Desktop Support Technician
Prince William County Public Schools
06.2014 - 06.2015
Diagnosed and troubleshot UNIX and Windows processing problems and applied solutions to increase company efficiency
Authored various batch scripts to help streamline daily processes
Imaged 800 computers monthly through Novell imaging software to ensure business continuity
Completed 75 hardware repair tickets weekly
Resolved network connectivity issues on all network connected devices
Configured subnets and static IPs on Cisco switches to meet business needs